- Report: #1094956
Report - Rebuttal - Arbitrate
Complaint Review: sprint
sprint6200 sprint parkway overlnad park, Kansas USA
sprint double billing, disappearing credit memo overlnad park Kansas
*Author of original report: Thanks for reading my report Stacey
*Consumer Comment: What??
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Having ordered an iPhone 5S on relase day, I was immediately billed by sprint and the charge completed to my credit card. A few weeks later my sprint monthly bill arrives and , behold, I am billed again for the same IiPhone (which is still back-ordered). So, I go to the sprint store and show the bill and credit card receiot and they connect me with an agent who confirms that I have been double billed, checks with supervisor, and advises me a credit memo will be issued with 3 days correcting the double bill. And I am happy. Until....
Until 10 days later I check my sprint bill online and , behold, no credit memo. So I call sprint and the fun starts.
This agent tells me the last agent was wrong and I wont be getting a credit. So I request a sulervisor and he tells me the same. Apparently the phone payment was applied to my bill, and I have yet to pay for the phone. My concerns are threefold 1. Why was I wrongly informed in the firstplace, as Iit was authorized by a suoervisor, 2. Why was I not told that sprint ha d changed their intention to issue a credit memo, and 3. How am I going to oay the big bill that I had been told just 10 days ago would be subject to a sizeab, e ceedit???
So I am cinnected to finance by the customer service supervisor, who told me finance could work out a payment plan to help me. The agent from finance comes on the line, with mo clue as to who or why we aare talking:the customer service manager had not the courtesy to brief him of the situation. He offers me 21 days partial late payment. (Well I am fully capable of missing a payment on my own, spint's help is basically nothing.). I state inwill contact the BBB and he immediately reaches out for a manager. Who is very courteous , but offers me nothing else, not even deferrment of the phone paymeny by one billing cycle.
I will pay my bill and borrow moneny to settle it. I have notes and a recording of the call (I told the manager I had recorded it).He al
so confirmed that I should have been contacted about tbe cancelled credit memo but Iit had not been done.
I just feel sick about sprints attitude. They misrepresented the situation to me, they did not communicate with according to their own procedures, they merrilyntook payment for the phone long beofre it was delivered (and their site did mot state that up fro t, but I needed to getbthe pahone for a birthday present for my daughter, I just paid up), BUT sprint won't help me with deferrment of the payment for a month. That was all I asked. When I asked why not, I got the "our syste won't allow it". All hail the system. Sadly I have a contract with sprint, or I would be gone. They don't care about 5 years loyalty and steady
I think I'll go boost my confidence with game of cricket after that net-talk with sprint came to zero, and and A cup of T & more t-mobile watching the sun on the verizon. Whatever....:(
This report was posted on Ripoff Report on 10/27/2013 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/sprint/overlnad-park-Kansas-66251/sprint-double-billing-disappearing-credit-memo-overlnad-park-Kansas-1094956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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