- Report: #197037
Report - Rebuttal - Arbitrate
Complaint Review: SPRINT
SPRINT2001 EDMUND HALLEY DRIVE RESTON, Virginia U.S.A.
SPRINT, SPRINT PCS NETWORK, FRAUDULENT SPRINT PHONE BILL CHARGE RESTON Virginia
*Author of original report: SPRINT IS CRIMINAL
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I try to make a call and i find that my phone Is shut off. I check my account and I see a $215 charge for an early termination fee on my account.
I did not terminate anything on my account.
I WENT TO THE SPRINT STORE AND BOUGHT A NEW PHONE AND REQUESTED TO ADD MY BOYFRIENDS LINE TO MY ACCOUNT, PLAIN AND SIMPLE. THERE WAS NO AUTHORIZATION FOR THIS CHARGE.
I CALL SPRINT AND REPORT THIS, AND I PRESS 1 FOR ENGLISH,
BUT I ALWAYS GET SOME FOREIGN PERSON WHO CAN'T SPEAK ENGLISH ON THE PHONE MAKING THE PROBLEM WORSE.
I TELL SPRINT "CUSTOMER SERVICE" TO REMOVE THE CHARGE BECAUSE I DID NOT TERMINATE ANYTHING ON MY ACCOUNT.
AND THE OPERATOR KEEPS REPEATING THAT I HAVE TO PAY $215 TO HAVE MY PHONE TURNED BACK ON.
THIS IS CRIMINAL!! SPRINT PLACED A CHARGE ON MY ACCOUNT FOR SOMETHING I DID NOT DO AND THEN TELLS ME THAT THERE IS NOTHING THEY CAN DO, I HAVE TO PAY THE AMOUNT TO HAVE MY PHONE TURNED BACK ON.
FINALLY MY BOYFRIEND TELLS THE OPERATOR TO REMOVE THE CHARGES OR WE WILL RETURN OUR PHONES AND CLOSE OUR ACCOUNTS WITH SPRINT, AND IN A FLASH THE OPERATOR APOLOGIZES FOR THE INCONVENIENCE CAUSED TO US AND REMOVES THE CHARGE FROM OUR ACCOUNT.
THIS DOES NOT MAKE ANYTHING OK, ARE THEY JUST GOING TO CHARGE ME FOR THINGS ON MY ACCOUNT THAT I DID NOT DO WHENEVER THEY FEEL LIKE IT AND THEN APOLOGIZE FOR IT AFTER WE COMPLAIN?
USING MY ACCOUNT AND MY INFORMATION LIKE ITS A SKETCH PAD
THINKING THEY CAN MAKE "MISTAKES" WHENEVER THEY WANT AND THEN JUST TEAR OFF THE "MISTAKE."
EVERY TIME THEY SHUT MY PHONE OFF I KNOW ITS A BAD MARK ON MY CREDIT REPORT. WHICH IS CORRUPT AND CROOKED BECAUSE IF THEY SHUT ME OFF FOR SOMETHING I DID NOT DO AND CHARGED MY ACCOUNT FRAUDULENTLY ITS NOT MY FAULT!!!
I HAVE HAD MANY PROBLEMS WITH THIS COMPANY BEFORE,
AND EACH TIME I CALL CUSTOMER SERVICE, ITS A HEADACHE.
ALWAYS SOMEONE WHO CAN'T SPEAK ENGLISH OR ASSUMES AUTOMATICALLY THAT THE CUSTOMERS CALLING ARE SPANISH SPEAKERS WHEN YOU PRESSED "1" FOR ENGLISH IN THE FIRST PLACE.
I HAVE HAD MY ACCOUNT SHUT OFF AND CHARGED DOUBLE FOR TWO WHOLE MONTHS BECAUSE SPRINT DID NOT CREDIT MY ACCOUNT RIGHT. I HAD PAID MY BILL WITH MY CREDIT CARD, AND THE PROOF FOR THE PAYMENT WAS IN MY BANK RECORDS, BUT SPRINT TOLD ME I DID NOT PAY FOR THE MONTH AND I NEEDED TO PAY DOUBLE!!
I HAD TO PAY $137 TO REACTIVATE MY PHONE. I BELIEVE THIS COMPANY TAKES ADVANTAGE OF LOW-INCOME CUSTOMERS,THINKING THEY CAN MANIPULATE THEIR ACCOUNTS BECAUSE THEY ASSUME THE CUSTOMER DOES NOT KNOW THEIR RIGHTS OR CAN'T AFFORD LEGAL HELP.
THEY TOOK MY MONEY AND DID NOT EVEN CREDIT IT TO MY ACCOUNT! CUSTOMER SERVICE WOULD NOT HELP ME, ONCE AGAIN MORE OPERATORS WHO CAN'T SPEAK ENGLISH RIGHT WERE HANDLING MY INFO.
I HOPE SPRINT FALLS INTO THE HOLE IT DIGS FOR OTHER PEOPLE.
This report was posted on Ripoff Report on 06/18/2006 11:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/SPRINT/RESTON-Virginia-20191/SPRINT-SPRINT-PCS-NETWORK-FRAUDULENT-SPRINT-PHONE-BILL-CHARGE-RESTON-Virginia-197037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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