• Report: #87844

Complaint Review: Square Trade

  • Submitted: Thu, April 15, 2004
  • Updated: Sat, April 17, 2004

  • Reported By:Santa Ana California
Square Trade
www.squaretrade.com San Francisco, California U.S.A.

Square Trade Rip off Scam sell on ebay A Square-Rip Off! San Francisco California

*Consumer Suggestion: You misread Square Trade's benefits

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Square trade is a Rip-off a scam to get peoples money that sell on ebay after a negative feedback has been given.

They say the can remove negative feedback left by other by simply paying $20.00 (which by the way the double charge) The mediators are said to help.... Help? Yeah, the only thing they helped was to take my $40.00.

There are no qualifications according to squaretrade to become a mediator if you can say... Do you Agree? & Do you agree? two time you can become a mediator that does nothing but takes $40.00 out of a $20.00 cost... & asks that queastion twice.
Square trade is A Square-Rip Off!

if you get negative feebacks on ebay, just keep them Square Trade does not do anything but rip you off!!

Santa Ana, California

This report was posted on Ripoff Report on 04/15/2004 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Square-Trade/San-Francisco-California-94105/Square-Trade-Rip-off-Scam-sell-on-ebay-A-Square-Rip-OffSan-Francisco-California-87844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

You misread Square Trade's benefits

AUTHOR: Jana - (U.S.A.)

Square Trade does not say it will REMOVE negative feedback. It says it will work as a mediator service to try to remove PREMATURE neg feedback; i.e, to try to work out the situation so that the buyer will rethink leaving you negative feedback.

Read carefully! Ebay, as well as Square Trade, both say that once negative feedback is left, it cannot be taken back.

Here's a hypothetical situation to explain this to you fully:

I buy something from you, but am not satisfied, for some reason. I click on the Square Trade link on your auction listing, to make a complaint. Square Trade attempts to mediate the situation, with you, to ensure that I, the buyer, get what I want without putting you, the seller, in dire straits. If I'm satisfied by the outcome, I decide NOT to leave you negative feedback on Ebay.

Read more carefully before you commit to anything.

Direct quote from Square Trade's benefits page:

"You will have the option of having us notify you if a negative feedback is filed against you [with Square Trade]. We can then help you work with the other party to get the dispute resolved in mediation - often times resulting in having premature negative feedback removed or withdrawn...Buyers who see the SquareTrade Seal know you are committed to participating in ODR if the need arises. It gives your buyers an easy way to contact you BEFORE filing a chargeback or leaving negative feedback if there is a problem."

There is no guarantee that a buyer will use the Square Trade link to resolve the dispute before leaving feedback, but having the link there heightens the chance of a happy resolution.
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