- Report: #340549
Report - Rebuttal - Arbitrate
Complaint Review: SquareTrade Warranty Services
SquareTrade Warranty Services575 Market St. 10th Flr San Francisco, California U.S.A.
SquareTrade Warranty Services Service provider did not service my laptop under the warranty agreement San Francisco California
*Consumer Suggestion: Amazon
*Consumer Comment: Please post this on Amazon
*Consumer Comment: extended warranties
*Consumer Comment: All apologies Squaretrade.
*Consumer Comment: say it aint so: owner of six squaretrade warranties is horrified by this
*Consumer Comment: and i thought squaretrade was actually honest. *sigh*
*Consumer Comment: I fail to see how a laptop's CPU or case fan going out is "normal wear and tear".
*UPDATE Employee: SquareTrade is committed to great customer service.
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On April 11, 2008, I called for service. I was able to verify all information asked except for the ebay item number. Because I was unable to verify the ebay item number, I was refused service.
On June 11, 2008, I called for service again. This time I had the ebay item number handy and was forwarded to a technician. After I explained my problem, I was told that I needed to follow the manufacturer's suggested maintenance which was having the fans cleaned every year.
In effect, they were asking me to send my laptop to a service facility and spend more money on top of the cost of the 3 year warranty and that I needed to show proof of this service with a service invoice before they would help me. This does not make any sense to me. If this is true, why buy the 3 year warranty in the first place.
I asked to speak to a supervisor, and he stood firm on what the tech told me and I ended up not getting helped with my problem.
This report was posted on Ripoff Report on 06/16/2008 04:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/SquareTrade-Warranty-Services/San-Francisco-California-94105/SquareTrade-Warranty-Services-Service-provider-did-not-service-my-laptop-under-the-warrant-340549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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