• Report: #1021353

Complaint Review: stamps.com

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  • Submitted: Wed, February 27, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: anonymous — east falmouth Massachusetts United States of America
stamps.com
Internet, California United States of America

stamps.com AN ABSOLUTE SCAM! BEWARE! Internet, California

*UPDATE Employee: Stamps.com Response

*Consumer Comment: You have made a false allegation

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THIS COMPANY REPRESENTS THEMSELVES AS THE UNITED STATES POST OFFICE.  WHEN YOU SUBMIT YOUR CREDIT CARD OR DEBIT CARD INFORMATION IT IS ABSOLUTELY NOT FOR THE POST OFFICE . IT IS FOR THIS COMPANY'S PERSONAL USE TO CHARGE YOUR ACCOUNT EVERY MONTH $15.99 WHICH MOST PEOPLE OVERLOOK.  I NOTICED A $15.99 CHARGE ON MY ACCOUNT AND NEVER, EVER USED THIS SERVICE . . BEWARE . . THIS IS A SCAM . I FILED A COMPLAINT WITH THE BBB IN CA AND PUT A BLOCK ON FUTURE CHARGES THROUGH MY BANK. AFTER READING REVIEWS AND CORRESPONDENCE WITH THEM . THEY "CLAIM" TO CANCEL YOUR ACCOUNT . . THEY DON'T . . BEWARE AND WATCH YOUR ACCOUNT!!

This report was posted on Ripoff Report on 02/27/2013 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/stampscom/Internet-California-/stampscom-AN-ABSOLUTE-SCAM-BEWARE-Internet-California-1021353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Stamps.com Response

AUTHOR: StampsComCorp - (United States of America)

Hello,
 
Stamps.com apologizes for any misunderstanding.  We offer a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we do not offer a "free trial" -- our trial is labeled as "no risk trial."
 
If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service. 
 
However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.   After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward.  You may cancel at any time -- there is no long term agreement.
 
During the registration process for Stamps.com and before a customer's account has been created, (on the page called Postage Account Credit Card Authentication) all prospective customers will see the following text:
 
Why do you need my credit card information? 
Your credit card is required by the USPS to set up your USPS postage account.  Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period. 
 
We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts.  Accounts cannot be created without customers indicating that they have read the terms by clicking on the I Agree box. 
 
We do not represent ourselves as the United States Post Office, but as an approved USPS PC Postage vendor.  From your comment, it also sounds like you cancelled your Stamps.com account but continued to be billed even after account termination.  When you called to cancel, the Customer Service Representative should have provided you with a cancellation reference number and this information should also have been emailed to you shortly after.  Was this information not made available to you? 
 
We apologize for any misunderstanding and would be happy to further review your account. Could you e-mail us your full name and phone number to social@stamps.com?
 
Thanks!
Divya
Stamps.com
 
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#2 Consumer Comment

You have made a false allegation

AUTHOR: coast - (USA)

"THIS COMPANY REPRESENTS THEMSELVES AS THE UNITED STATES POST OFFICE."

That is not a true statement. Virtually every page on their web site clearly states that they are an approved licensed vendor for the United States Postal Service.

"CHARGE YOUR ACCOUNT EVERY MONTH $15.99 WHICH MOST PEOPLE OVERLOOK"

Apparently you overlooked, "If you stay with Stamps.com past the trial period, you will be charged $15.99 a month for the Stamps.com service, you can cancel your services at any time." When you created the account you agreed to the terms of a monthly fee. If you elected not to use the service, the fee still applies. Be sure to note the date, time and person you speak with when you decide to cancel the service.

You claim that you never used their service but then you admitted that you have an account.
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