• Report: #1122615

Complaint Review: Stamps.com

  • Submitted: Mon, February 10, 2014
  • Updated: Mon, February 10, 2014

  • Reported By: mcFamily — Chandler Arizona
Stamps.com
El Segundo , Arizona USA

Stamps.com postage and mailing company El Segundo California

*UPDATE Employee: Stamps.com Response

*Consumer Comment: The Truth Be Told ......

*Consumer Suggestion: When you click on Terms of Offer on their homepage the following is what comes up...

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What a nighmare! I needed to mail out some christmas cards and I thought they would have some deal or option to mail bulk mail cheaper. Well what I ended up with was no stamps and no mailing but a charge of $16 bucks to my account three months in a row. They make you sign up for an account just to see what the fees would be but don't even tell you what they are. Supposedly they send you some type of package in the mail explaining everything... that I never got and then they charge you a fee every month. So I am out money for something I never got and never used. You can't reach or get a hold of anyone and they won't refund your money.

stay away!


This report was posted on Ripoff Report on 02/10/2014 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stampscom/El-Segundo-Arizona-90245/Stampscom-postage-and-mailing-company-El-Segundo-California-1122615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Stamps.com Response

AUTHOR: StampsComCorp - ()

Hi mcFamily,

Thank you for your feedback and Stamps.com apologizes for any misunderstanding.  To clarify, Stamps.com accounts are actually created via a multi-step registration process in which we present full fee and trial information before an account can be created.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions.  Also, you must review and agree to our Terms and Conditions (www.stamps.com/conditions).  We never charge people without their full agreement during our online registration process.  After registration, Stamps.com follows up immediately with a Welcome E-mail with this information and we also ask customers interested in our service to read the Service Agreement and the information contained in their Welcome E-mails.  Our subscription fee information is also included on several pages of our website such as the Plans, FAQs pages and the Offer Details link on our homepage.     

In your comment you mentioned that you can’t reach or get a hold of anyone – Our Call Center is open 12 hours every weekday from 6am – 6pm PT.  The number to call is 1-888-434-0055.  To cancel your service, please call us at the number above and one of our representatives can walk you through the process.  Again, we do apologize for any misunderstanding and would appreciate an opportunity to make things right.  If there is anything we can assist you with or if there are any unresolved issues, please send us an email at [email protected]

 

Sincerely,

Divya

Stamps.com

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#2 Consumer Comment

The Truth Be Told ......

AUTHOR: Pied Piper - ()

You say .......

"You can't reach or get a hold of anyone and they won't refund your money."

Then why do you say ...... "they won't refund your money."

Of Course you spoke to them ...... and they said NO. 

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#3 Consumer Suggestion

When you click on Terms of Offer on their homepage the following is what comes up...

AUTHOR: Ken - ()

Your Stamps.com $80 Offer

FREE 5lb Digital Scale

As a new Stamps.com customer you will receive a FREE 5 lb. Digital Scale. The scale is a $50 value and is yours to keep with no additional obligation. Just pay for shipping and handling (typically $9.99 or less).

$25 Postage Offer

As a new Stamps.com customer you will receive $5 in free postage that you can use during your trial period. After you complete your trial period, you are eligible for an additional $20 in postage. We will give you two $10 postage coupons. You can redeem one coupon per month once you complete your trial. If you stay with Stamps.com past the trial period, you will be charged $15.99 a month for the Stamps.com service, you can cancel your services at any time.

FREE Supplies Kit

To help you get started we will ship you a free Supplies Kit that includes free postage labels to use with the service (a $5 value). However, you don't need to wait for the Supplies Kit to arrive in order to print postage. You can immediately take advantage of features such as printing shipping labels on plain paper or printing postage directly on envelopes!

Guess you managed to miss this.

"You can't reach or get a hold of anyone and they won't refund your money."

That being the case, how do you know they won't refund your money?  A little odd don't you think?

Looks like YOU ripped yourself off.

 

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