stamps.com FREE TRIAL NOT FREE Internet

Hi dgpick2,
 
Stamps.com appreciates your feedback, and apologizes for any misunderstanding.  We offer a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we do not offer a "free trial" -- our trial is labeled as "no risk trial."
 
If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service.  However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.   After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward.  You may cancel at any time -- there is no long term agreement.
 
During the registration process for Stamps.com and before a customer's account has been created, (on the page called Postage Account Credit Card Authentication) all prospective customers will see the following text:
 
Why do you need my credit card information? 
Your credit card is required by the USPS to set up your USPS postage account.  Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period. 
 
We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts.  Accounts cannot be created without customers indicating that they have read the terms by clicking on the I Agree box. 
 
Our call center is open 12 hours every weekday between 6am and 6pm PT.  You can call us at 1-888-434-0055 to cancel your account.  When you called to cancel the service, our Customer Service Representative should have provided you with a cancellation reference number and this information should also have been emailed to you shortly after.  From your comment, it sounds like you may not have received this information.  We record all calls for quality and will be happy to further review your specific cancellation call, in case any of our internal procedures were not followed.  Please e-mail us your full name and phone number to social@stamps.com, so we may further review your account. 
 
@J Sorry to hear that Stamps.com was not a good fit for your mailing and shipping needs.  As noted above, please call Stamps.com Customer Support at 1-888-434-0055 (open Monday Friday, 6am to 6pm PT) to cancel your account.  Unfortunately, at this time, we do not have an automated email response set up to confirm email receipt, but we value your feedback and will ensure that your suggestions are heard by our management team.  It also sounds like you reached out to us, but your query was not answered correctly.  Please email your account information and question to social(at)stamps.com so we may further assist you.   
 
Sincerely,
Divya
Stamps.com

I will be also filing a report against Stamps.com depending upon how they handle my situation that seems to be similar to this person who filed a report against them. They give a so called free trial but when you go and logo to their site, there is absolutely no button to click on to cancel during the trial period. I am at 8 days into it, and found it is of no help to my business and tried to cancel today but to no avail. I'm concerned that this person who filed the report may be correct and hope that when I call them they do not give me the run around and will actually send a confirmation email.

I notice that legit companies usually will send out a confirmation email stating that your account has been cancelled and a way for the customer to know that it is in fact cancelled. I also notice that when you send a question to their customer support department that they do not send a follow up confirmation note to say that your inquiry to them has been confirmed, which is a very murky situation to say the least.

The first time I needed assistance, which happened to be on the very first day I signed up, a customer service person wrote me a couple days later and answered with something entirely different then the question I asked. Almost like they did not understand English and I was at the tower of babel or something. If they were more legit they would send confirmation emails for every step of communication and also with their Free Trials they should ALWAYS leave a link there for the customer to cancel by and then send a follow up email confirming the cancellation.

I will be filing a report very soon if the same thing happens to me that happened to this person who filed a claim about them. I have not used a thing on their site, I in fact cancelled any free gifts of stamps or scales they offered, I did not accept anything from them, nor have I purchased any postage. I owe them nothing and received nothing.. I am only 8 days into this so called Free Trial offer that seems to be a headache to get out of. My next concern is will they erase your account information including your credit card on file??? this is a must for me.