• Report: #834292

Complaint Review: stamps.com

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  • Submitted: Sun, February 05, 2012
  • Updated: Mon, February 06, 2012

  • Reported By: omega668 — Bergenfield New Jersey United States of America
12959 Coral Tree Place Los Angeles, California United States of America

stamps.com Stamps.com charged my Credit Card $15.99 monthly without my authority Los Angeles, California

*UPDATE Employee: Stamps.com Subscription Fees

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Stamps.com charged my Credit Card $15.99 monthly without my authority.

This report was posted on Ripoff Report on 02/05/2012 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/stampscom/Los-Angeles-California-90066-7020/stampscom-Stampscom-charged-my-Credit-Card-1599-monthly-without-my-authority-Los-Ange-834292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Stamps.com Subscription Fees

AUTHOR: StampsComCorp - (United States of America)

Hi Omega668,
Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Stamps.com offers a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we DO NOT offer a "free trial"  -- our trial is labeled as "no risk trial."

If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service.  However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.

We do apologize for any misunderstanding.  We would be happy to further review your account. Could you e-mail us your full name and phone number to social@stamps.com?

Important! If you never signed up for the Stamps.com service and feel your information was submitted fraudulently, please contact our Customer Support center at 1-888-434-0055 (open Mon-Fri, 6am to 6pm PT).
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