- Report: #1133412
Report - Rebuttal - Arbitrate
Complaint Review: Stanley Home Warranty
Stanley Home Warranty560 Sylvan Avenue Suite 3032 Englewood Cliffs, New Jersey USA
Stanley Home Warranty did not deliver service very first initial request and charged $425 to cancel policy for two home. Policies only one month old Englewood Cliffs New Jersey
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I purchased Stanley Home warranty to 2 rental houses, policies wont take effect after 30 days. on the 5th weeks my tenant called reported water heater broke out, spill water all over the house. I called for emergency service and after 5 days Stanley still cannot schedule a service man to come over for the problem. I have to pay other service man to come to fix the water heater then called and emailed Stanley Home Warranty to cancel the policies immediately.
It took them 6 weeks to refund a portion of what I paid (paid $1,100 and got $675 refunded) they said $425 is services for the time I had the warranty which they did not even deliver a very first call from us. This is a rip off and I want to report it to make sure other people won't get tricked by them. I want to fight this group to keep them out, please help and I'll provide more detail info as needed for the case.
This report was posted on Ripoff Report on 03/25/2014 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stanley-Home-Warranty/Englewood-Cliffs-New-Jersey-07632/Stanley-Home-Warranty-did-not-deliver-service-very-first-initial-request-and-charged-425-1133412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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