- Report: #1140141
Report - Rebuttal - Arbitrate
Complaint Review: Stanley Warranty
Stanley Warranty560 Sylvan Ave Ste 3032 Englewd Clfs, New Jersey USA
Stanley Warranty Stole money from me Englewd Clfs New Jersey
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Stanley Warranty stole $600.00 from me .
On 9/13/2013 Ipurchased the home warranty from Stanley Warranty. They immediately charged my credit card. There fore they got their money.
Well on 2/18/2014 my stand alone ice maker sprang a leak. I called on 2/19//2014 to schedule a repair.
I was told that I would get a call to verify taht my repair would or would not be approved.
After a week I had to call them and I was told it was approved.
I have called them 3 times, reported them to the Better Business Bureau and the Federal Trade Commission.
The BBB in New Jersey did not inform me as the web site says. I mailed them to find out what the status was.
I was told Stanley Warranty had not replied to them. The very next day I got an emial from the BBB New Jersey saying my case was closed that Stanley had not responded.
So I filed with the Federal Trade Commission. I have not heard from them either.
These companies are suppose to help the consumer right?
Any way, The friest repair guy that Stanley Warranty sent out did the dignosis and called Stanley Warranty.
I paid him my $75.00 deductible. We had to call him a few times to get him to come back. He only changed the hoses and we could see that it was not leaking from there.
Another few weeks went by. Notihng no contact from either of them. The repair guy comes back and tells us he was approved to do the repair. He came back adjusted the hoses! (GEEEEZZZZ)
Finally my husband calls Stanley Warranty and gets in touch with them. He was told they have no idea who we are and what repair we are talking about! They asked for our information again!
They sent out another repair guy and he wanted my $75.00 deductible. I said , "Oh no way! I have already paid my deducitble. I am not paying it again". We had to ask him to leave. I was not paying another deductible.
Still we could not reach Stanley Warranty or the first repair guy.
After another 2 weeks my husband called the first repair guy. Told him if he was approved to fix our ice maker, why isn't it fixed and when will he be back? After 8 days he finally came.
Pulled out the ice maker again, tells me they approved him to fix it he had to order the part. Well he hasn't come back or called.
Here it is today 4/19/2014 and we have not heard from Stanley Warranty or the repair guy!
I am furious, and I am looking at every option I have to get my money back and for Stanley Warranty to pay for my ice maker to be repaired the correct way!
The aggrivation and stress they have caused me over this is adding to my stress level!
This report was posted on Ripoff Report on 04/19/2014 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stanley-Warranty/Englewd-Clfs-New-Jersey-07632/Stanley-Warranty-Stole-money-from-me-Englewd-Clfs-New-Jersey-1140141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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