- Report: #1142404
Report - Rebuttal - Arbitrate
Complaint Review: Stanton Optical
Stanton Optical5031 50th St, #200 Lubbock, Texas USA
Stanton Optical Pay me, but NO REFUND Lubbock Texas
*Author of original report: OH NO - They might sue me
*General Comment: Do....
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We my wife and I) visited Stanton Optical for their free eye exam and 2 for $69.99 offer. By the time we left, we had paid $700 between the two of us. We placed outr orders, but, since she really didn't require new glases, my wife decided to cancal her order ($325) and get a refund. We were told that the glasses wouldn't be ready for 3 weeks, so it should not have been a problem. She was told that since she hadn't decided within 24 hours of her order (it was about 36 hours), she could not get a refund. They told her there is a sign posted stating the 24 hour policy, but neither of us saw it, nor were we informed of it. The oly thing we were told of was the warranty on the frames. Basically, once they have your money, your out of luck. Even if your dissatisfied with the product, they will only exchange them. NO REFUNDS.
This report was posted on Ripoff Report on 04/28/2014 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stanton-Optical/Lubbock-Texas-79414/Stanton-Optical-Pay-me-but-NO-REFUND-Lubbock-Texas-1142404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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