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Report: #1147958

Complaint Review: Stanton Optical - Sacramento California

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  • Reported By: Cindy55 — Sacramento California
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  • Stanton Optical 2125 Arden Way Sacramento, California USA

Stanton Optical The company scamed me. Charged my account a different price than what agreed on plus false adverticement. Sacramento California

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Stanton Optical had a sale - two for the price of one at 78.00. After making appointment and being seen by doctor my husband and I are informed that there was only a small selection of glasses, which would not fit either one of us,mostly childrens glasses, to choose from.

So we picked glasses that did fit us that cost more than offer. We still were getting the two for one but higherr than 78.00. more like 170.00. 

Upon the appointment we were inform that the exam cost, although charged to our card, would be transfer to our cost of glasses. Another words we would get a credit of 45.00 towrds the glasses. Our receipt with invoice says No Payment Nessary and 45.00 Credit applied. However, the next day, 45.00 was deducted from our account. 45.00 twice. 90.00 dollars total.

I called Stanton Optical and let them know that I got charged the 90.00 anyway. His reply was, I got a good deal on glasses and so I am expected to pay the 90.00 dollars.

My receipts total to 500.00 dallars. That is for exam and glasses, tint of glasses, everything. My account is being charged 590.00. 

500.00 was already more than what we wanted to pay or afford. We just had enough in bank to cover the 500.00. 590.00 overdrew our account. i explained this to Stanton, but they only responded with rudeness and informed me, I had no choice in the matter and no right to cancel.

I knew differently and I let them know I had every right to cancel, and;I was officially cancelling my order, because of their illegal actions. I no longer trusted them and believed, I would not get a good product. Especially after reviewing all the RipOff Reports and BBB Negative Reports. They have hundreds of complaints against them  and they do nothing to resolve them.

Stanton optical overcharged my bank account. They refuse to correct the charges. My invoice and receipt clearly state my charges as 500.00 not 590.00. That is for the exam, lenses, tint of lences, etc.

We let them know 500.00 was all we could afford and really did not want to spend that much. They knew this and did not mention at any point and time that we were going to be charged for the exam. In fact we waited for a receipt upon final agreement of sale. Upon receiving the recipt and invoices they said their thank yous and we left.

Again our receipt and invoices total to 500.00 not 590.00. This is clearly a RipOff!!!!!

This report was posted on Ripoff Report on 05/19/2014 01:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stanton-optical/sacramento-california-95815/stanton-optical-the-company-scamed-me-charged-my-account-a-different-price-than-what-agr-1147958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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