- Report: #1084515
Report - Rebuttal - Arbitrate
Complaint Review: staples
staplesTarzana, California USA
staples staples.com technical support 3 years technical support plan $199 Tarzana California
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Staples plans are ripoff.
I bought a computer 3 years ago with 3 years technical support plan $199. They said your money will be refunded if you don't use the plan. I didn't use the plan. I called them one week before the plan finish. Customer service said that you will get money 30 days after the plan finish. Nothing happen, no refund after 30 days. Then I sent an email about my situation. I got an email after one week that I have to call customer service again. I called them and they said that we can not refund your money because you have to file a request before 30 days finish. I said that I called your customer service and customer service said to me that you will get your money after 30 days. They said there is no record of your call, but I have a record on my phone bill. Actually they stole my money from my pocket very easy. Be careful.
This report was posted on Ripoff Report on 09/14/2013 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/staples-/Tarzana-California-91356/staples-staplescom-technical-support-3-years-technical-support-plan-199-Tarzana-Califo-1084515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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