Staples No one can help me redeem points that I have earned by shopping there. Timonium Maryland

Staples offers reports and my name is in the system of the store when I give my phone number.  I asked how do I get the points and I am told by the store to go online.

Customers in the store say they receive email from the store and are so informed.

I am not receiving any emails from Staples and the  loal store says it cannot help.  I asked to speak to the manager and could not while in the store.  I called later and I was put on hold for 20 minutes when my phone battery went low.

I have a complaint about Staples both locally and corporate.  I have no idea how to reach corporate.

People say just do not shop there but I think something needs to be done.  No one at the local store will assist you.