• Report: #1093834

Complaint Review: Staples

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  • Submitted: Tue, October 22, 2013
  • Updated: Tue, October 22, 2013

  • Reported By: Journeyman3 — Largo Florida
Staples
500 Staples Dr Framingham, Massachusetts USA

Staples Company uses deceptive practices such as bait and switch. I ordered 2- 1 TB external hard drives and received 2 hard drive cases instead. The description said nothing about a hard drive case. Customer service said there was not room for the word case in the description. Perhaps if they omitted the words 1 TB Hard Drive from the description they would have room for the word Case.  Framingham Massachusetts

*UPDATE Employee: Staples Policy

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Company uses deceptive practices such as bait and switch. I ordered 2- 1 TB external hard drives and received 2 hard drive cases instead. The description said nothing about a hard drive case. Customer service said there was not room for the word case in the description. Perhaps if they omitted the words 1 TB Hard Drive from the description they would have room for the word Case. I emailed them a copy of my order summery and their order page both which said 1 TB hard drive no mention of Case in them. Here is Staples wording exactly "Startech.com® 1TB Portable USB 3.0 External Hard Drive (Black)" I don't know how Staples gets hard drive case out of that. Manager told Customer service rep they would take them back, how generous, Thanks for wasting my time, I could have  picked up a similar deal while I was waiting for the Staples order but thought I had it covered. Don't depend on Staples, they might only send the box not the contents. Thanks for nothing. 


This report was posted on Ripoff Report on 10/22/2013 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Staples/Framingham-Massachusetts-01702/Staples-Company-uses-deceptive-practices-such-as-bait-and-switch-I-ordered-2-1-TB-exter-1093834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Staples Policy

AUTHOR: Daniel - ()

The policy under this guideline, is that you can return the product TO ANY STAPLES STORE with a copy of the invoice that came inside the box, or a oringinal receipt. the store that i work for in new jersey would proccess returns like this on a daily basis, not really a big deal, except the way you rush to report a scam report on it.

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