• Report: #1103437

Complaint Review: STAPLES

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  • Submitted: Sun, December 01, 2013
  • Updated: Sun, December 01, 2013

  • Reported By: STAPLESSUCKS — RICHMONDHILL Ontario
STAPLES
45 RED MAPLE ROAD richmonhill , Ontario USA

STAPLES STAPLES THAT WAS EASY TERRIBLE-BAD-SUCKS-ATTITUDE-RUDE-AVOID-POOR CUSTOMER SERVICE richmonhill Ontario

*Consumer Comment: Of course

*Author of original report: NITESH L. RESPONSE reinforces what we said all along

*General Comment: No receipt

*Consumer Comment: Not

*Consumer Comment: Wow...

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My Wife recently purchased an Iphone case for me at a Staples location. Unfortunately being such a small ticket item she never kept the bill. Turns out I had one for my iphone but needed a samsung case. The case she bought was in its origianal packaging unopened with existing bar code intact. We even had tried to call the store but being X-mas pre week shopping they had great difficulty in answering their phone so I decided to drop in to the store and just exchange it no big deal right?

 

Wrong. The sales associate we spoke to became borderline rude when i had explained the above and he was right at the customer service counter and had full reach of the paging and phone system. I asked him politely if you can not authorise this exchange would it be possible to talk to a manger. "OH sure you can talk to manager but he is just going to tell you the same thing I told you as he walked away with his nose up in the air" Off he went to get a manager when he could have just paged one. [continued below]....

..... We sensed a rude racial undertone by his mannerism but that would be just an opinionated judgement call. After a a short wait as we anticipated he was going to brief the manager as to making his word and atitttude consistent along came this manager. His Name Nitesh Lal arrived with an unpleasant manner, said very little, did very little and it became an internal joke to participate with his sales associate in pushing this customer out the door. I called back and tried to appease situation in talking wth him and advised him this review will be posted online. "Im sure your company would agree you used very poor judgement in dealing with this situation. Im quite happy to know that this defines what staple is. We ended up buying a computer from another retailer that exchanged this for us and we told them we did not purchase this here. They realised it was a very popular item they have a diffucult time keeping in stock so they were happy to exchange it for us.

 

The best thing for us is that it only costs us a trip in to Staples to find out that this a company with the same staff that must work for window tech support over seas. No ones is listening and NO one cares. Avoid buying anything from staples...except staples and disposable pens. That way you'll never have to experience this kind of non existent service. Maybe when 40,000 people see this review and it costs them $3000 to remove it they might think twice of hiring people that have some grey matter between their ears and can use better judgement than the above.


This report was posted on Ripoff Report on 12/01/2013 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/STAPLES/richmonhill-Ontario-L4B4M6/STAPLES-STAPLES-THAT-WAS-EASY-TERRIBLE-BAD-SUCKS-ATTITUDE-RUDE-AVOID-POOR-CUSTOMER-SERVIC-1103437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Of course

AUTHOR: ramjet - ()

 It's very typical that when someone who posts knows they are wrong and get a few rebuttals they don't like, They trot out the old 'well, you must work for them' silliness.

None of these people, including myself work for Staples. Even if they did, their comments are correct and you know it.

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#2 Author of original report

NITESH L. RESPONSE reinforces what we said all along

AUTHOR: STAPLESSUCKS - ()

The only point in addressing this rebuttal is all one has to do is READ the repsonse. This is from a MANAGER? The remarks made "PAIN IN THE ASS" Is this part of staples corproate training? As well his comments as to what I said are nothing short of demonstrating his own beliegerance and intransigence. We're talking about a BRAND NEW PRODUCT PERFECTLY RESALEABLE. Namely an Iphone Otter box that we needed to exchange for a Samsung. Very simple. And that old saying comes to mind. No the customer is not always right..but its not what you say but the way you say it. And his reply only reinforces what we experienced at this store. Rest assured his head office now has a copy of his reply along with all his asscosiates trying to cover off. Poor judegment, lack of respect and ignorance defines this person. Its unfortunate but than again what would you expect from someone who has poor training let alone any manners. Were making a a call to our barrister and who know maybe slander is in the making with regards to his ignorant post. While policies are important to follow respect is paramount and this individual does not belong working in a retail environement. 

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#3 General Comment

No receipt

AUTHOR: Tyg - ()

 I can understand that your wife did not keep the receipt. But YOU should know better. YOU KNOW NO RECEIPT MEANS NO RETURN!! This is as BASIC of a business principle as it gets. They CANNOT take it back with no receipt. What you are doing is called "Internet Blackmail". You are attempting to embarrass them into a favorable resolution towards YOU. This means that you went in there KNOWING there was going to be a issue and proceeded to make a fool of yourself. Im 100% sure you were not the "Nice and Polite" customer you make yourself out to be. In fact in the retail world, you can only take a part of what a customer says as the truth. As the American Consumer ALWAYS plays the victim.

It probably went more like this...

"Hi. I want to return this but my wife didnt keep the receipt"

"Ok, sir. Do you have a idea WHEN it was purchased?"

"No my wife bought it for me a few months ago"

"Well Im sorry sir but with no receipt, we cant even exchange it for store credit"

"Thats BS!! I spend a lot of money here!! You should do this just because I demand it"

"Once again Im sorry but with out a receipt there is nothing I can do"

"I want to speak to your manager. They know me and will do it for me"

"I will get a manager for you but they are going to tell you the same thing. Especially during Christmas"

MANAGER ENTERS..

"My wife bought this but I dont need it! I want a different case"

"Do you have the receipt sir? If so I can get this taken care of for you"

"Like I told that jackass, My wife didnt keep the receipt"

"Thats unfortunate because without that receipt we cant even do a store credit"

'This is OUTRAGOUS!!!! I spend a lot of money here!! I demand you give me another case for being rude"

"Sir if you can bring me the receipt I will gladly take care of this for you but without a receipt there is nothing I can do"

"This is BULLSHIT!!! I want your corpoarte number!!! Oh you people are going to pay for this...."

Sound familiar?? Its the same song and dance the American Consumer has been useing for almost 15years to get their way WHEN THEY KNOW THEY ARE WRONG!!!!!

What I find incredibly funny is this....This is YOUR WIFES FAULT!!! Had she kept the receipt none of this would have been a issue. But she DID NOT keep the receipt and instead of holding HER responsable, you feel its ok to use internet blackmail to attempt to get your way. SHE is the one who did not keep the receipt. YOU are the one attempting blackmail. Well let me be the first to tell you this you self entitled jackass. GO AWAY YOU PAIN IN THE ASS!!!

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#4 Consumer Comment

Not

AUTHOR: ramjet - ()

 Can you imagine what would happen to a company's inventory records if they were willing to let everyone return items not purchased from them?

Nothing would balance and they'd be in a mess.

Oh, maybe this was just an exception they made just for you.  Sure.

Sorry, I don't believe this as written.  You may have returned it but you told them you bought it there.

Here is a perfect example of why many, if not most, company's don't take returns without a receipt.

 

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#5 Consumer Comment

Wow...

AUTHOR: Robert - ()

 What a load of ******.

Let's start off with a simple question.   How do they know that you actually bought that case from them?  Well without a receipt you don't.  

We sensed a rude racial undertone by his mannerism but that would be just an opinionated judgement call.

- Then why do you mention it.  Oh..because it makes your report SOUND better and may give the casual reader the impression there is actually somthing more sinister going on here.

It is also amazing how you just happen to know all of the "ins and outs" of what everyone was doing.

His Name Nitesh Lal arrived with an unpleasant manner, said very little, did very little and it became an internal joke to participate with his sales associate in pushing this customer out the door

- And just how did you come to this conclusion and figured out that it was some internal "joke"?  Perhaps you are not actually a customer but an ex-employee?  Perhaps a competitor? 

 We ended up buying a computer from another retailer that exchanged this for us and we told them we did not purchase this here. They realised it was a very popular item they have a diffucult time keeping in stock so
they were happy to exchange it for us.

- Oh really.  So another retailer who you gave them full disclosure that you didn't buy it from them.  Still exchanged the item.  Yea..so what are the initials of this very magnanomous store?   How about giving us the date and time you were there, how about the associates name.   As for your reason why they did this.  Seriously a iPhone case that is difficult to keep in stock?  You can go into any major "big box" store and see dozens of cases just hanging on the racks. 

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