I've been going between Starbright cleaners for 23 years, since it was known as Comet cleaners. Over the past 5 years, I've been teetering between Starbright, and their competitor across the street, Bestway because Starbright's quality has become something I would expect of a discount cleaners. Also, Their staff is about as ignorant to garment handling and care as I am. Overall, they offer substandard service for premium prices.
Today was the day that took the cake. I wore a very expensive Robert Graham shirt for literally an hour to meet with a new client of mine two Sundays. I took it off and put it directly in my express bag after the meeting was over, which occurred at my home-office. I turned in the bag the following Monday morning, and retrieved my cleaned clothes Monday morning. After looking at my clothes I discovered spots all over the front of my shirt. [continued below]....
..... I asked if it could be redone but was told that the spot tag on the hanger meant they couldn't get it out.
I explained that the spot wasn't there when I turned it in and asked to speak to a manager. After asking for the manager, a large gentlemen dressed in street clothes came up and started talking in a very streetish manner. Jokingly I told the man he looked like he just came out of prison in those clothes, to which he responded that he had gotten out of prison not to long ago in a relatively intimidating fashion. As he says this I stare at the $1,600 worth of clothes I have hanging ready to be paid for and wonder what kind of business owner puts a man fresh out of prison in charge of a persons valuables.
Trying not to act to judgmental, I asked him what was done about the spots and what other options could be tried. At that point he acted just as ignorant about the situation as the lady at the counter. This is the manager. He stated that the spots could not have possibly come from them and told me they will not replace my shirt. They played this kind of game a couple months back and I was more understanding and naive at that point. That was until I complained to one of their drivers who had just pulled in about the fact this company can't seem to get any spots out and he took the shirt back and immediately, like magic, the spot was gone.
He also was kind enough to explain the spotting process and gave me tips on how to prevent staining. Something this manager wasn't willing to do at all. This is the 4th shirt they've ruined and have tried to skirt responsibility for, not to mention my wifes $300 blazer that was washed instead of dry cleaned and ended up shrinking almost 7 months ago where Amber Skorka explained to me that it was handled correctly and just happened to be 2 sizes to small for my wife who had actually lost 20lbs since buying the blazer. There was a point in time where this company was respectable.
Bob knew what he was doing and knew how to treat his customers to a pleasant experience by providing an educated staff that actually showed concern for their customers and pride in their work. I think I'm officially done dealing with this company. Especially considering the gossip I overheard about a former employee I happened to hold in very high regard. Don't go to this cleaners. Jan and Tami have done a good job of ruining everything Bob created.