• Report: #1065509

Complaint Review: stardoll USD

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  • Submitted: Tue, July 09, 2013
  • Updated: Tue, July 09, 2013

  • Reported By: joanne — Burlington New Jersey
stardoll USD
sweden , Other Sweden

stardoll USD somebody hacked my daughter account,so they're going in my account stealing funds sweden sweden

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To whom it may concern, my daughter had a stardoll account, she used my credit card one time, somebody hacked her account they keep going into my account stealing funds, I need help the company in sweden, overseas I don't know what to do,I'm going to report the company to the police to see if they can do something, this company don't have any type of information where you can call letting them know what is going on I'm very frustrated with this company. HELP 


This report was posted on Ripoff Report on 07/09/2013 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/stardoll-USD/Other/stardoll-USD-somebody-hacked-my-daughter-accountso-theyre-going-in-my-account-stealing-1065509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

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AUTHOR: MochaG - ()

"they keep going into my account stealing funds"

First, you need to explain that sentence. What do you mean by "stealing funds"? Also, where is your "funds"? Is it a bank account? Is it a credit card/debit card? Or something else? If it is a bank account, you should contact the bank about this fraudulent charges, and then close the account. If it is your credit card, contact the credit card company about the fraudulent chrages, ask them to prevent any authorization, and get a new card to replace the old one.

Also, contact the owner company of stardoll and close your daughter account. Do not open a new one until your situation is clear.

You need to find out how the "hacker" stole the information. Are you sure that the hacker got it from your daughter's account? How did you come to that conclusion? Are you sure that your computer or any of your devices that can connect to the Internet is not infected? There are too many questions and you did not disclose but rather give your own conclusion. A common sense to deal with this matter is to close all financial connections between the source of funds and the thief. If you could isolate the source from the thief, then you could start changing the source information in order to completely eliminate the connections. Don't be panic and do nothing. You need to immediately start now.

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