STARTECH COMPUTER STORE - BRYANT D. JENNINGS, Owner of STARTECH sold me a used compac home pc (main frame only) for $150 with the verbal agreement that it had a 90 day warranty. After two weeks it locked up!! I returned the unit but he said "I should have bought a Internet

I would just like to add that StarTech has gotten me out of a bind more than once, in my personal and business needs. Be it as simple as needing a display port adapter to get a second monitor working, or just last week when our server got struck by lightning and knocked out all of our phones, I needed some PoE adapters for patch our system, they had just 2 on the shelf, they took another two that they were using in their own building and sacrificed to help out a customer and was able to sell me 4, when they could have just said they only had the 2 on the shelf! THAT is true customer service, and that's what keeps me coming back. Being a techno-geek myself (outside of work) makes this always a fun place to go as well; the staff is very knowledgeable and friendly (something that is hard to find in this field of expertise in this part of Florida...). They may not have the lowest prices when it comes to parts or components (couldn't say anything about their service prices or quality as I've always done my own work...), they're used machines displayed in the store seem pretty decently priced, but it's the customer service and the experience that keeps me as a returning customer.

"a used compac home pc (main frame only)","it locked up", "I returned the unit but he said "I should have bought a Internet". I feel the author is lacking much tech knowledge... They need to stick with buying a new Dell or something and opt for the extended customer service and warantee...

Well folks, here it is, another year has gone by and STARTECH COMPUTER SHOP, (5 miles west of US Hwy-90...Lake City, FL), Specifically speaking Bryant Jennings, "Owner", has failed to honor the warranty on the equipment he sold to me. He has NOT proven that he even tried to repair the faulty equipment. Also forwardly, He stated that He will not do anything about it!
 By his own admission he stated that I should have bought something else. (He is right there...I NEVER should have bought anything from there at all)! He even sold me a $30 HDMI cable and refused to accept a return & refund my money when it didn't fit my system! 

Bryant Jennings @ STARTECH is such a thief, he even kept my last Laptop Computer He sold me after I brought it back for repair within the 30 day warranty period. (My only discrepancy fault is I was out of town and could not pick it up within 30 days, and He claims He threw it away.)  Yeah right people, Believe that He threw away a $210+ Laptop Computer, in perfectly good condition after he repaired it and I'll tell you He never fixed it or He resold it to some other poor unknowing sole!

His claim that I get high &/or drink, I say come to the Live Oak Seventh Day Adventist Church, (take Hwy 51 S aprx. 5 miles on the right), on any given Saturday from 9:15am till 3:30pm, (It is the 4th Commandment, [see Exodus 20:8-11], and we will pray for this person & his actions). Furthermore, there was a rebuttal about him being GAY...again, I will invite anyone to visit his establishment and talk to him, (Warning, do NOT buy anything), just go see for yourself.

Bryant Jennings, you know you did me wrong, I will not let up untill you repay me the $210 you took from me. Got it? For the rest of you good luck & have a blessed day. :)

Well folks, here it is, another year has gone by and STARTECH COMPUTER SHOP, (5 miles west of US Hwy-90...Lake City, FL), Specifically speaking Bryant Jennings, "Owner", has failed to honor the warranty on the equipment he sold to me. He has NOT proven that he even tried to repair the faulty equipment. Also forwardly, He stated that He will not do anything about it!
 By his own admission he stated that I should have bought something else. (He is right there...I NEVER should have bought anything from there at all)! He even sold me a $30 HDMI cable and refused to accept a return & refund my money when it didn't fit my system! 

Bryant Jennings @ STARTECH is such a thief, he even kept my last Laptop Computer He sold me after I brought it back for repair within the 30 day warranty period. (My only discrepancy fault is I was out of town and could not pick it up within 30 days, and He claims He threw it away.)  Yeah right people, Believe that He threw away a $210+ Laptop Computer, in perfectly good condition after he repaired it and I'll tell you He never fixed it or He resold it to some other poor unknowing sole!

His claim that I get high &/or drink, I say come to the Live Oak Seventh Day Adventist Church, (take Hwy 51 S aprx. 5 miles on the right), on any given Saturday from 9:15am till 3:30pm, (It is the 4th Commandment, [see Exodus 20:8-11], and we will pray for this person & his actions). Furthermore, there was a rebuttal about him being GAY...again, I will invite anyone to visit his establishment and talk to him, (Warning, do NOT buy anything), just go see for yourself.

Bryant Jennings, you know you did me wrong, I will not let up untill you repay me the $210 you took from me. Got it? For the rest of you good luck & have a blessed day. :)

sounds like standard business practices to me this sight is to inform customer's of danger in doing business with other's what and where does gay come in to it.... I'm Married 3 kids and while i experimented at one point didn;t like it. So while I don't take offence to that well you know what they say about homophobes. the joy is i don't work there so I have the freedom to say things like this.... there should be a plain bad person report site. I fear lake city would make up alot of the population as small as it is

The unfortunate thing about this method of interaction on the internet is that anybody can say anything about anybody.  This guy is a drunk who in his moments of stupidity has taken to harrassing StarTech about a computer he bought a year ago and brought back well after the 90 day warranty and proceeded to insult us and otherwise make it very difficult to help.  We helpd him MANY times trying to overcome his problems (most of which are not computer related) to the point that we finally cut him off.  Since then he has filed complaints, left messages and made threats because he has no valid argument and can do nothing else.  I hope that anyone who reads his complaint will pick up on what kind of person he is and visit our store before  they make judgements about our business practices.  I read reviews myself on the internet to get some idea about a business before I buy so I do know their value.  However, my experience with this guy also tells me to not neccessarily believe them.  I have been in business for 20 years in Florida and have always tried to do the right thing for my customers.  My success is measured by the satisfied customers who have supported me all thses years and continue to do so.  My business is successful because I treat people the way I want to be treated.  My business and home are located on the same property that I own.  I am not going anywhere and I am not going to let this guy harass me into a refund.  I will trust that the vast majority of customers we are able to serve successfully will overcome the ones not happy with us for whatever reason.  By the way-I have been married to my high school sweetheart for 24 years and drive a Ford Truck-if that matters to anyone.  I encourage anyone to come by and visit or call me at 386-755-0277 and judge for yourself.