• Report: #1101359

Complaint Review: Startechtel.com, Inc.

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  • Submitted: Thu, November 21, 2013
  • Updated: Thu, November 21, 2013

  • Reported By: Texasisit — Houston Texas
Startechtel.com, Inc.
206 N Towne Ave Pomona, California USA

Startechtel.com, Inc. Startechtel, Startechtel.com, pxchange This company made a purchase of several business phones then came back and buyer stated 2 phone were defective. He had also offered to send photos of damaged. We explained our return policy and asked him to return the complete lot for a refund and we would pay the return shipping. He said he wanted to keep the phones and simply wanted us to send another 2 phone or give him money for repairs. Both options sounded very strange so again we requested the lot be returned for the refund and for him to send pictures for our review. He immediately became abusive, derogatory, never sent photos nor did he return the phones for a full refund....more than a little odd. Sounds like a scam to get more phones or some money. Pomona California

*Author of original report: Scam Artist at work

*UPDATE Employee: Texasisit is fabricating malicious lies

*Author of original report: Startechtel.com, Inc Continuing the scam

*UPDATE Employee: Re:

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     Warning!!!!        Sellers/Buyers Beware     Warning!!!!

Startechtel.com, Inc. Startechtel, Startechtel.com, pxchange (on ebay)

This company made a purchase of several business phones then came back and buyer stated 2 phone were defective. He had also offered to send photos of damage.  

We explained our return policy and asked him to return the complete lot for a refund and we would pay the return shipping. He said he wanted to keep the phones and simply wanted us to send another 2 phones or give him money for repairs.  

Both options sounded very strange so again we requested the lot be returned for the refund and for him to send pictures for our review. He immediately became abusive, derogatory, never sent photos nor did he return the phones for a full refund....more than a little odd. Sounds like a scam to get more phones or some money.

 

If I were trusting my telecom needs to a company, I would not want to put my trust with

     Startechtel.com, Inc. Startechtel, Startechtel.com, pxchange


This report was posted on Ripoff Report on 11/21/2013 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Startechtelcom-Inc/Pomona-California-91767/Startechtelcom-Inc-Startechtel-Startechtelcom-pxchange-This-company-made-a-purchase-1101359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Scam Artist at work

AUTHOR: Texasisit - ()

We choose to expose anyone or company the conducts illegal or unethical practices. Our use of the internet is limitless and our rights granted under the 1st amendment of the US Constitution.

We shall continue to make the public aware of this matter and  our opinion that you are a scam artist. And that as a former Investigator and a telecom professional, I WOULD NEVER trust my comanies telecom to such a questionable person/company! There are many other reputible companies out there...would you really want to take a chance with your company?

I am happy to discuss this matter with your so called legal council LOL. Send me his contact info and liscence number. I wont be holding my breath....

 

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#2 UPDATE Employee

Texasisit is fabricating malicious lies

AUTHOR: Rebuttal11 - ()

 We purchased several phones on EBay from the author of the complaint (texasisit), two of which were defective. Texasisit was notified and immediately began giving us the run-around. He requested that all of the phones be returned to receive a refund, which we thought was strange. If you buy four new tires and one is bad, does the tire store get angry and make you return all 4 tires? What a joke! This guy just wanted to hassle us to avoid honoring the warranty on his bad equipment, knowing that we would not be able to ship back all of the phones. He did this so he could get away with his defective equipment scam. Texasisit then asked for pictures for review, again, to delay the process, not agreeing to issue any type of refund or send replacements unless we sent back all of the phones. We were given the run-around when we simply wanted a resolution for the two bad phones we received. We tried to make it easy for texasisit by asking for replacements or a partial refund to cover the cost of repairs of the defective products, to no avail. In the end, we decided to eat our losses rather than waste time dealing with the texasisit. Our only recourse was to give the texasisit bad feedback on EBay. This enraged texasisit and this person went on a personal rampage writing bad reviews on web sites like this, sending us harassing emails and threats, fabricating malicious lies about our company, and buying products from us on eBay through a different name just so he could pester us and give us negative feedback (We filed complaints to EBay and PayPal and they immediately removed his bad feedback). This guy is nothing but a bully in hiding. The disconcerting thing is this guy is exactly what he lied and accused us of being. Everything he does is anonymous and questionable. We, along with our legal representation, have been vigorously trying to locate texasisit. We recycled the box the equipment came in so we don't have any information on where the package came from. The available information is very limited. The complaints are all done through anonymous emails. We take our reputation very seriously and are doing everything in our power to defend ourselves from this bully in hiding. We were the customer in this transaction and we were wronged.  We have been in business for 30 years and are a well established brick and mortar company. Our track record on EBay speaks for itself. We have happy and loyal customers throughout the country. We would be happy to provide a list of references and we encourage our customers or potential customers to please stop by to see us at our warehouse/offices; we would be more than happy to show you around. Texasisit remains anonymous, withholding any facts to support his claims. If you file a complaint its only credible if you put your name on it! Beware of texasisit whoever he is!!

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#3 Author of original report

Startechtel.com, Inc Continuing the scam

AUTHOR: Texasisit - ()

Although they claim to have been in business for many years, they have registered under a differnt name on ebay, Startel Technologies..(fake name) 

Startechtel.com, Inc.(real name)....Mmmmm..Why not use your real company name?

Additionally, we have return policies as does any company. we simply ask that if there is a problem, simply return the item for a full refund including shipping. fair enough! That is normal business policies. Look at their website return policy http://www.startechtel.com/policies.html#returnpolicies

They look for any reason to deny a refund and won't even pay return shipping and charge a 20%  RESTOCKING fee! They set a standard for others but they dont follow normal business practices themselves!

The scam they attempted is a common one. Buy an item online, then after make false claims and try to get money or free products. They originally said they would send photos of damaged item. When we requested the photos they became irate and never sent them to support their claim. Why not? Because that is typical with this type of scam.

Again, **seller/buyer beware** if you choose to deal with this company! Please feel free to contact me if you have any questions what so ever.

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#4 UPDATE Employee

Re:

AUTHOR: startechtel - ()

You're acting like you are the victim here. we are the ones who paid in full for working phones which we did not receive. You would not issue a partial refund so I can have these phones repaired or give us a refund for only the bad phones if we send them back. you asked for the whole lot back when I told you that we sold a couple already so we could not send the whole lot back to you. We have been in the business since 1986 and we have no reasons to play games. Look at your Ebay Feedback, it will show whose playing games and scamming people. Please do not Call us or Harrase us with emails.

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