State Farm Jessica Manuel VanessaJoanna Villatoro Refused to provide my refund check Las Vegas Nevada

On September 15,2015 I made my car insurance payment to State Farm 7010 N.
Durango Dr., Ste 110 Las Vegas, NV 89149 via over the phone with Jessica Manuel. She double checked and made sure that my policy was still good and took my payment and
even email me a receipt.On September 25,2014 I received a phone called from
Vanessa who stated that my policy was actual canceled and a refund check was
being mailed to me that day for the $202.00 that I paid. She didn't explain
why it took almost another week before they would tell me this instead of
that day or the next. Therefore she stated in order to stay with State Farm
I would have to pay for another policy because they could not apply the
funds they already had since they were mailing it back and I had to start a
new policy. I advise her I will wait for my refund before giving them
anymore money.By September 30, I still hadn't received my refund, so she
stated give it a few more days, By October 6,2014 after receiving a demand
for payment in the mail dated October 1,2014 and a phone call from Joanna
Villatoro, my agent I became upset letting her know your company can ask me
for money even through you canceled me, but can't refund my money from
September 15,2014. She apologize and said it was nothing she could do and if
I didn't receive it by October 15,2014 the underwriting team would cancel it
and regular mail me another check. I asked her to overnight it, because
waiting for regular mail when the first check never arrive would be
stupid.She just repeated there is nothing she can do, I asked for her
corporate office, she gave me the runaround I asked her for the check# she
never gave me the information, I asked her to refund it back on my credit
card she said they can't do that.,  On October 16,2014 I spoke with Jessica Manuel, now they are saying the mailed it to the wrong address and will overnight me a new check, yet still refuse to give me the tracking#, the check#, or even who the overnight carrier is.

"State Farm commercials says how friendly they are and Like a good neighbor." I do not believe they mail  or will mail me a refund,since no one seems to be able to give me a check# a overnight address, the corporate office for complaints the tracking#, Nothing. When I told her I was filing a compliant she didn't even care.I want everyone to know State Farm dropped me yet is keeping my money, what kind of friendly neighbor is that?