- Report: #1081876
Report - Rebuttal - Arbitrate
Complaint Review: State of Florida Disbursement Unit
State of Florida Disbursement UnitP.O. Box 8500 Tallahassee, Florida USA
State of Florida Disbursement Unit Tallahassee, Florida Lost check, Lost payments sent, check cleared but funds applied to someone else's account Tallahassee Florida
*Author of original report: STILL NO RESOLUTION 3 FAXES LATER
*Author of original report: Following this case
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The Department that processes all Child Support payments at the State of Florida Disbursement Unit located in Tallahasee has received a check we had mailed out to them as we have for the past 12 years. This time around, the check cleared out bank account but the funds were not applied to our Child Support account, so basically our kid did not received the funds. We called and they requested us to send the back-front portions of the cleared check from our bank and have that faxed to them to their non-working fax number which is: 1-850-205-0535. We called back and told them, since the fax call wasn't going out if there was another method of them to receive the copies of the back-front of the cleared check from our bank to proceed on the investigation. They said to send the mail with copies of the front-back of the check along with the fax cover sheet showing the Claims Number and all of our account information for them to process.
We come to find out that the address we sent all of the physical evidence they requested at: P.O. Box 8500, Tallahassee, Florida 32314, that's their Financial Department and that any mail sent to that address they discart, trash, shred and throw away. So basically, they do not bother re-routing the mail to the correct department even when they are in the same buildling. So now we must go back to obtain front-back copy of the cleared check, try to fax it again and keep trying.
This is an absurd analog process they have. How can they just trash out mail with proof and evidence to resolve an issue they've caused. This agency needs to be retrained and their employees need to have a better protocol on how to process incoming mail. We are seeking legal advice at this moment in order to resolve this issue and have the Financial Department locate the funds they have cashed. Irresponsible and very disrespectful from their part on trashing out mail instead of re-routing the mail to the correct Department to help responsible people resolve the mistakes and erros they've created them selves. We will find out who processed out our payment and why did it went to the wrong account, we will seek for a letter of apologies and we wil write to the Clerks Office to ask to speak to a high level supervisor.
If anyone is dealing with the same issues and you've spoken to Sharlene, you know that this person is one rude irresponsible employee. 1: for not letting us know that the address to where the proof of evidence they require you to send needs to be a different address and 2: for not doing her part on trying to contact the Financial Dept for the mail package we had sent to resolve the issue. Very bad agency, very unprofessional.
This report was posted on Ripoff Report on 09/05/2013 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/State-of-Florida-Disbursement-Unit/Tallahassee-Florida-32314/State-of-Florida-Disbursement-Unit-Tallahassee-Florida-Lost-check-Lost-payments-sent-c-1081876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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