- Report: #1092629
Report - Rebuttal - Arbitrate
Complaint Review: statefarm insurance
statefarm insurancew mercury blvd hampton va hampton, Virginia USA
statefarm insurance Shelton lucas office hampton va can insurance state farm car insurance overcharges and doesnt let u know why and then gives u a refund and takes money out of that as well hampton Virginia
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Toni, Hampton I would like to report somthing about the insurance agency state farm. Many of you know the quote like a good neighbor state farm is there. But I would like to say they are not there also they are not there with good customer service skills neither. Well let me get down to it, I was with state farm only 3 months and withing those three months it was terrible you would think they would treat u good in the begining so u would stay their trusted customer but NO. The first time I went there it was good and I got a quote and it was okay not the best but it was okay. They quoted me 120.00 for car insurance liability only (yea I know high for liability) But only had license a few months and I was only 20. So also those 3 months I never recived a bil or insurance card in the mail. Good thing I had my bill automatically taken out of bank. Well later on in the 3rd month I was going through my bank statments scanning through looking to see if everything was normal. Well I see this amount of 157.00 for state farm insurance so I'm lik -__- ???what??? So I call them to try to figure out if it was an accident or what was going on. They told me they really didn't know and that they were sorry the most they can do is give me a refund and ill have no insurance until I find another or keep the insurance and use what I was going to spend that next month and get insurance. NO I wanted my money back because 1 u overcharged me and didn't let me know that my payment was changing 2 I don't have money to be paying extra for somthing that could be way lower . So they told me they would refund my money and I was cool after that. Okay so after that about a week and 2 days later I get my check in the mail about to go put gas in my car when I opened all it ssaid was 98.00 and I got mad all over again. I called them and they once again stated they didn't know but I would have to pay from my bill due date till the canclelation date..which was sept 28 to oct 8th . So are you telling me if I would have never got notified about being charged 157.00 and I wouldn't have found out till 2 months later wheni got my statement in the mail like normally. Your telling me that if I would have never viewed my statement online and would have waited longer u would not refund me the money that was never notified to me that was being taken out . Or atleast only make me pay what I was supposed to what I had knowledge of in the first place. If I would have knew they were charging 157.00 I wouldn't have went there......
This report was posted on Ripoff Report on 10/17/2013 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/statefarm-insurance/hampton-Virginia-23669/statefarm-insurance-Shelton-lucas-office-hampton-va-can-insurance-state-farm-car-insuranc-1092629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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