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Report: #1165105

Complaint Review: Staybridge Suites - Las Vegas Nevada

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  • Reported By: David — Vancouver British Columbia
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  • Staybridge Suites 5735 dean Martin drive Las Vegas , Nevada USA

Staybridge Suites Mr Gerber a*s Gen zMgr Oversold Hotel, Cancelled My Reservation and Failed To Email Me Causing Time a Delay and Expense Las Vegas Nevada

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this Hotel cancelled my reservation claiming that they were unable to pre-auth my credit card despite providing me a reservation confirmation after providing them with my credit card. Despite having my email address, they did not inform me that they cancelled my reservation until after I arrived at the Hotel. As such by the time I arrived at their Hotel there were no more rooms  left in town.

had to pay a lot more to stay at another hotel. the asst manager offered little compensation and was very patronizing. he tried to convince me to stay in a small room at the La Quinta claiming it was as good as Staybridge. I heard great reviews about stay bridge but my experience with this one was upsetting and humiliating.

this hotel owes me both an apology and proper reimbursement for my costs send expenses. unfortunately their we can do wrong attitude probably will over power there obligation to do right by a very unhappy customer. I would not reccommend anyone book this hotel if they holiday in Las Vegas.

This report was posted on Ripoff Report on 07/26/2014 12:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/staybridge-suites/las-vegas-nevada-89118/staybridge-suites-mr-gerber-ass-gen-zmgr-oversold-hotel-cancelled-my-reservation-and-fai-1165105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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