• Report: #1052333

Complaint Review: Steelogic

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  • Submitted: Mon, May 20, 2013
  • Updated: Mon, May 20, 2013

  • Reported By: AJM — Mira Loma California
Steelogic
18345 Ventura Blvd. #212 Tarzana, California USA

Steelogic LLC, Western Corregated VENDOR BEWARE******This company does NOT pay their bills!!!! Tarzana California

*Author of original report: We Tried To Be NICE!

*Author of original report: Account PAID and in GOOD STANDING

*UPDATE Employee: Bad Record Keeping

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This company utilized our services on a few occasions. It took us almost 3 months to collect payment on their first set of invoices, and they only paid after being threatened with collections. A few months later we did another job for them, they asked for additional services that would cost more than quoted. After they were invoiced they didn't pay for 3 months again. They only reason they paid, was because they had another "emergency" job they needed us to handle that day. However, they did pay that invoice short and refused to pay for the additional services they requested. To date, they have not paid that balance or the invoice for their "emergency" job.

We strongly urge other vendors to get payment up front for services!!!!!! And don't buy all the talk about how much business they will give you.......it never pans out!


This report was posted on Ripoff Report on 05/20/2013 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Steelogic/Tarzana-California-91356/Steelogic-LLC-Western-Corregated-VENDOR-BEWAREThis-company-does-NOT-pay-their-bill-1052333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

We Tried To Be NICE!

AUTHOR: Anonymous - ()

1) Everything in our initial "Rip Off Report" (Report #1052333) is true, correct and accurate; we have complete back up documentation, despite being such a "bad record keeper" ;)   (who’d a known?)

2) We updated this report on the morning of 5/1/2014 at the request of Ben at Steelogic. We agreed to the update because the issue was over a year old and had been settled. We were trying to be nice.

3)As soon as we deleted the other similar reviews from Yelp and such, and updated this report, Steelogic came back here to make false and inaccurate claims against our company in a rebuttal to our original post from a year ago, as well as to post a new RIP OFF REPORT against us. (report #1143193)

Here is a list of their lies, falsehoods and inaccuracies:

a) We are excellent record keepers and have no less than 35 documents related to this customer/issue alone, including numerous emails to and from multiple employees of Steelogic

b) On their claim that we did not provide to them the "correct" paperwork...well, we used THEIR paperwork that THEY emailed us and ASKED us to specifically use......so, yeah, um.....I don't know how to get any more "correct" than that! (and yes, I still have these emails too) The original signed paperwork (PODs) were sent back with their invoices and copies were emailed again.

c) We did not pick up the wrong material, bring it back and then pick up the correct material. That is either a flat out lie or very inaccurate memory. We in fact, picked up once, the correct material and delivered once the same said material. The error that I assume they are referring to, was that their shipper who loaded the flat bed, mixed in 1 extra bundle of material that was for another customer. Our driver caught it at the delivery location and we offered to RETURN it to where we picked it up FOR FREE.

d) As backed up by additional emails I have saved, Steelogic decided that they would rather have the 1 bundle of material delivered to a different warehouse in a different city, further away and by 8:30am the next business day (we call that a rush delivery not a return). We agreed to do that delivery instead of the return for a quoted amount of $100. Steelogic replied and confirmed they wanted us to do the delivery.

e) As far as the claim of more than 30% in late fees, they were charged a 5% late fee which amounted to $31.25 on a $525 past due balance. After over three months of being ignored by this customer, we made a final demand for payment or the account would be sent to a 3rd party collection agency and charged a 30% COLLECTIONS FEE which is clearly stated, warned of numerous times in various emails (which I still have)

f) This company, Steelogic, signed a credit application with us agreeing that they would be responsible for any and all collection fees including attorney's fees accrued by us attempting to collect on their account. (Again, yet another record I have kept)

For a complete, detailed statement and timeline relating to this issue and a list of some of the documentation, please feel free to visit ajmdeliveryserviceinc.homestead.com/Customer-Service.html

Please do not call us, we are not tweens and do not wish to gossip or enter into an internet feud, we are only trying to protect our company's reputation. If anyone adds anymore false information about our company, we WILL follow up with legal action.

Again, we tried to be nice!

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#2 Author of original report

Account PAID and in GOOD STANDING

AUTHOR: Anonymous - ()

This account is PAID and in Good Standing. We do not have any accounting/billing issues with Steelogic. We are in the process of having this posting removed.

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#3 UPDATE Employee

Bad Record Keeping

AUTHOR: Steelogic-Credit - ()

This trucking company made errors on their delivery, and could not provide correct POD paperwork to our AP office.  In addition they billed for more than was contracted.  We do not pay bills unless they match our purchase agreements as well as needing the correct matching paperwork.  Once this was all provided the bill was paid.  We are currently investigating this company and possibliy putting a liable complaint together.  

Any questions, commments, feel free to call us at 888-758-9758.

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