• Report: #721595

Complaint Review: Stetic Implant & Dental Centers

  • Submitted: Sun, April 24, 2011
  • Updated: Fri, June 01, 2012

  • Reported By: awik70 — Palisades California United States of America
Stetic Implant & Dental Centers
Cancun, Select State/Province Mexico

Stetic Implant & Dental Centers Stetic Implant Dental Centers Bad Experience at Stetic Implant & Dental Centers Cancun, Mexico

*General Comment: these are all lies

*REBUTTAL Owner of company: Stetic Implants

*Consumer Comment: Mat has changed his opinion

*Consumer Comment: Melissa is an employee of this wretched place

*Consumer Comment: This Rip Off Report is so Untrue regarding Stetic Implant, Dental Clinic.


*Consumer Comment: Amazing Experience

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I just want to let everyone know about the bad dental experience I had at Stetic Implant & Dental Centers in Cancun. If you are researching dentists around the area and if by any chance you decide to visit this clinic, please be aware that you will be attended by a Doctor Called Antonio or Paulo who are highly unskilled (you will NOT be seen by the "hot shots" you can see advertised on their web page, not to mention we had a very difficult time trying to reach a proper communication since they barely speak English.

The decision was easy since I was called by Manny who sounded more than helpful and convinced me in a heartbeat, The reality is that this clinic is a total scam. I had several crowns done and later on I discovered my crowns were a total waste of my money. They were poor quality crowns, not to mention they were all ill fitted, ALL EIGHT!!, also I got an infection where I had a root canal and I had to take 10 days of antibiotics and of course my root canal had to be redone. You name it, a total nightmare. The clinic looks dirty as well, believe me when I tell you I was super brave when I decided to get my dental work with them, now I realized I was incredibly stupid.

A dentist here in the States told me it was the worst work he has ever seen and had to be redone due to the ill fitted crowns and the infection. So I guess I just wasted my money. I requested a full refund and I never received a reply. Please be careful about who you choose to do your dental work in Cancun, and please stay away from Stetic Implant & Dental Centers. Those guys were a total waste of my time and money.

This report was posted on Ripoff Report on 04/24/2011 09:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stetic-Implant-Dental-Centers/Cancun-Select-StateProvince-/Stetic-Implant-Dental-Centers-Stetic-Implant-Dental-Centers-Bad-Experience-at-Stetic-Imp-721595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

these are all lies

AUTHOR: Holly - ()

I went to stetic  implant & dental centers ,the doctors do not speak english , they do not stand behind their work , i was left needed several surgeries , with promises to paymy  money back and make me whole again, Manny did not follow through insted he ignores my calls and emails ,i am still going thro procedures to fix the problems this clinic caused . iam more than happy to share dr reports pictures and xrays ,including emails to and from the clinic.  beware !!

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#2 REBUTTAL Owner of company

Stetic Implants

AUTHOR: DF - (United States of America)

As a former patient of Stetic Implants I speak for myself and 5 other patients that visited all around the same time. Whoever your are you should be ashamed to write such lies.  My belief is that you are an employee and are involved in this scam the same way that Matthew and Mellisa have done in the past. You know as well as I that Stetic causes harm and heartbreak to many. I guess that your real name is John, a common cook who pretends to have the knowledge of a dentist. You and Manny both have a remarkable ability to take good peoples money after destroying their mouths beyond recognition. Cruel and heartless is my description of Stetic Implants.
I should know, shouldn't I? Remember me? I am the one that you laughed at when I was in so much pain. My guess is that you are the one that told Stetic that you put something in my mouth to shut me up. You are also the one that said I was not to worry after your clumsy dentist dropped 2 abutments down my throat. You commented that they would come out in my poop. Remember? Do you also remember telling me that you needed to remove 3 implants and and replace them with bone? You sent me home at 12 midnight and then failed to pick me up the following day. Didn't answer the phone either. How come I had to take a cab to the airport since you tell everyone how you pick them up.
I do not believe any positive writings about Stetic Implants and nor should anyone else.
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#3 Consumer Comment

Mat has changed his opinion

AUTHOR: Nancy cancun - (United States of America)

As the employee who solicited me to get injured, Matt has many regrets. We have both found out whom this poster is and he is very legit. Stetic is a menace, I know five injured parties and there are likely many more.
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#4 Consumer Comment

Melissa is an employee of this wretched place

AUTHOR: Nancy cancun - (United States of America)

Stetic has caused irreparable damage to so many people I don't know how they can live with themselves.what kind of place needs an employee to pose as a patient to try to clear their name and get in more naive people to damage. Please contact me if you would like to get involved and stay away from Mexico dentists. You will have a tough time whe problems arise.
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#5 Consumer Comment

This Rip Off Report is so Untrue regarding Stetic Implant, Dental Clinic.


I read this rip off report prior to visiting Stetic Implants Sental Clinic in Cancun.  The report was so bizzar considering I also read over a hundred reviews from patients. 

My wife and I thought this must be a Plant!!!! We contacted Matthew for further clarification and he supported our thinking of the report.

I had been in touch with Manny for several months prior to our recent visit and his communication as well as patient reviews were excellent so we decided to go.
I have a lot of experience with dentists over the past 40  plus years and must tell you that the quality of care, service, price and communication  is the best there is.

 I researched Dr. Cook prior to going and he is as advertised a highly skilled Implant specialist.
 We were attended by a team of three dentists, all specialist in their respective  area of expertise. They are all very well trained, hardworking, friendly and  honest. For example, Carlos who specialize in your final look (Cosmetic)
 and does the initial examination recommended I not get a new bridge  which had been recommended by three dentist in the USA because the  bridge was strong, excellent work and could be repaired. He did the  repair for $40 and suggested waiting until my return visit before deciding if replacing is necessary.

 The clinic is spotless and they use the latest technology. Also I  expected to have two implants done but only had one done based on their  examination. I also expected to pay all fees up front but was only  required to pay 75% with the final payment due when we return in  November for the final crown, abutment and cosmetic details.

 I had two implants done here at home by the top implant dentist  here and there is no comparison with the quality of service and  technology at a fraction of the cost. Carlos also made me a custom  temporary crown which is unheard of in most clinics.  We were back to the hotel and enjoying the wonderful beaches of Cancun.  This experience was vastly different from my previous experience with Implants in the states.


 I have also recommended Stetic Implants Dental Clinic in Cancun to a few personal friends in Florida and California.

Everything is not as it seems with Negative Reviews.  They must be doing something right for so many people to write glowing reviews including myself.  I am not a Shill, just a satified patient who want to set the record straight based on my experience not only with this Rip Off report but also the quality of Dental Care in Mexico for others.

 Ed Nelson (Dr. Moto)
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#6 UPDATE Employee


AUTHOR: Hendey1015 - (Mexico)

Yes, our company is aware of this complaint. However, we have found out that the complaint in not legitimate.
In the past couple of years, we have had no patients that have had 8 crowns done in our Cancun office. We guarantee all of our work. Any issues, our clinic covers it. All of our dentists speak English. They understand anything and everything that has to do with your health. If you have any concerns, feel free to contact them. I can provide you with a telephone number.
We have tried contacting this patient with regards to their posting and have not received a phone call back nor have he/she answered our phone calls. So we ask ourselves one question
Why would someone say this?

Cancun has one of the most competitive dental implant industries. There is another clinic in Cancun that has conquered the market for many years and does not react well to competition. They have not reacted well to our clinic cutting into their market. The location of the complaint was tracked to an address in Utah, but the person states that they are from California. Clinics in Cancun outsource to the US for sales people which leads us to believe that the person who made the complaint works for a clinic in Cancun.
So all and all, we decided because of our better service, cleaner environment, and lower prices and promotions, the only way they can attack our clinic is by posting a dishonest complaint on a website.
These reviews are all from real, satisfied patients.
Here is a link from a 3rd party website that promotes Dentistry in Mexico:
If you have any questions or concerns, feel free to contact me by e-mail or telephone.
Matthew Henderson

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#7 Consumer Comment

Amazing Experience

AUTHOR: Melissa2605 - (Canada)

My name is Melissa and I actually have visited this specific Dental Clinic in Cancun.
This is my review from my visit:
Doctors: Each doctor can speak English. I spent time with each doctor individually had was able to communicate perfectly considering I know maybe 5 words in Spanish. Each person was very friendly and also wanted to know you personally. Something we dont see in US or Canada anymore.
Clinic: Honestly, I have never to been to a more hygienic dental facility. This is including the US. They have staff cleaning after each patient, this includes wiping the chairs down. The only thing that this clinic lacks is love. It needs some paintings and maybe a couple plants to get a more homey feel but otherwise, I couldnt even spend 12 hours cleaning my house to make it that immaculate.
Location: Very easy to find. Right off a main road.  It is directly across the street from a big mall.
Hospitality: The person you talk to on the phone is the  person who picks you up from the airport, takes you to your hotel. They also take you to each of your visit, and waits to take you back. Pretty much you are catered to the whole time you are there.
To be honest, this was one of my best experiences. You get all your dental work done for a discounted price and you get to recover on the beach. If you can think of something better than that, feel free to email me back and let me know!
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