- Report: #1157673
Report - Rebuttal - Arbitrate
Complaint Review: Stohlman Automotive
Stohlman Automotive8433 LEESBURG PIKE Vienna, Virginia USA
Stohlman Automotive Volkswagon Service Dept $330 to remove headlight cover haze - failed VA state inspection Vienna Virginia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I took my Passat in to the dealer I have been using for the state inspection and they failed me because of hazy headlight covers.
They wanted $330 to clean the covers and pass the car. The "haze" is a common ailment for VWs. In 12 years I have never been failed for that issue. Another garage replaced a headlight for me and cleaned the haze for free. I have purchased the inexpensive cleaner and cleaned them in the past myself.
I complained about the $330 charge and they offered to reduce it 15%. I then talked with a supervisor who offered the cleaning for $160, 50% less. Um, no. They have no guidelines for me on how clear they need to be.
As I left to do it myself I saw a newer Passat at Stohlman with hazier covers than mine that had passed inspection a few months ago. Is this a racquet or what??
$330 seems way too high for a few minutes labor. And this is not how you get return business in sales or repair.
This report was posted on Ripoff Report on 06/26/2014 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stohlman-Automotive/Vienna-Virginia-22182/Stohlman-Automotive-Volkswagon-Service-Dept-330-to-remove-headlight-cover-haze-failed-1157673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.