- Report: #1157673
Report - Rebuttal - Arbitrate
Complaint Review: Stohlman Automotive
Stohlman Automotive8433 LEESBURG PIKE Vienna, Virginia USA
Stohlman Automotive Volkswagon Service Dept $330 to remove headlight cover haze - failed VA state inspection Vienna Virginia
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I took my Passat in to the dealer I have been using for the state inspection and they failed me because of hazy headlight covers.
They wanted $330 to clean the covers and pass the car. The "haze" is a common ailment for VWs. In 12 years I have never been failed for that issue. Another garage replaced a headlight for me and cleaned the haze for free. I have purchased the inexpensive cleaner and cleaned them in the past myself.
I complained about the $330 charge and they offered to reduce it 15%. I then talked with a supervisor who offered the cleaning for $160, 50% less. Um, no. They have no guidelines for me on how clear they need to be.
As I left to do it myself I saw a newer Passat at Stohlman with hazier covers than mine that had passed inspection a few months ago. Is this a racquet or what??
$330 seems way too high for a few minutes labor. And this is not how you get return business in sales or repair.
This report was posted on Ripoff Report on 06/26/2014 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stohlman-Automotive/Vienna-Virginia-22182/Stohlman-Automotive-Volkswagon-Service-Dept-330-to-remove-headlight-cover-haze-failed-1157673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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