• Report: #661598

Complaint Review: Stoneberry(TM)

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  • Submitted: Sat, November 13, 2010
  • Updated: Sat, November 13, 2010

  • Reported By: Jamnjerry — San Diego California United States of America
Stoneberry(TM)
1356 Williams Street Chippewa Falls, Wisconsin United States of America

Stoneberry(TM) I received a Stoneberry catalog in the mail and it had a coupon in it that stated "You're pre-spproved to charge up to $500.00." The company did not honor that pre-approved $500.00 credit limit and to Deceptive Adverstising! Won't honor pre-approved credit coupon. Chippewa Falls, Wisconsin

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I received a Stoneberry Catalog in the mail and it contained a coupon which stated "You're pre-approved to charge up to %500.00." I then placed an order on 4 Novemebr in the amount of $198.95 which was approved and some items have been received. On 5 November I placed another order in the amount of $248.95. On 12 November I received a letter from Stoneberry Credit Department stating that if I were to send and check or money order to them in the amount of $124.48, which is half of the total of my second order, they would continue to process my order. I contacted the credit department and they stated they had no record of me being pre-approved for a $500.00 and asked me to fax them a copy of the coupon and letter to (563) 243-0287 which I did. On 13 November I followed up with with an email to customer serivce requesting to know if this issue had been resolved, and if my order would be proceessed. Below is what they stated in their reply: "ear Harold, We did review your case with the credit department and your pre-approved limit is $100. Therefore any order over that amount is not guaranteed without further approval. The catalog do say up to $500 meaning from $0-$500, it does not say your limit is $500. Thank You Stoneberry Customer Service cak" I was very upset to say the least and consider this to be false advertising on their part and I feel they should honor the coupon and $500.00 credit limit. If my limit was only to be $100.00, then why did they approve my first order in the amount of $198.95? Company's like this do not need to business in my opinion as they use deceptive adds and coupons to lure a customer in and then turn around and screw them! I would appreciate any effort the BBB can bring forth to correct this situation

This report was posted on Ripoff Report on 11/13/2010 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/StoneberryTM/Chippewa-Falls-Wisconsin-54729/StoneberryTM-I-received-a-Stoneberry-catalog-in-the-mail-and-it-had-a-coupon-in-it-that-661598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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