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Report: #1215098

Complaint Review: Straight talk wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: SLgermany — Carolina beach North Carolina USA
  • Author Confirmed What's this?
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  • Straight talk wireless Nationwide USA

Straight talk wireless tracfone , net 10, simple mobile etc Iphone 6 Scam Nationwide

*UPDATE Employee: ight talk wireless tracfone , net 10, simple mobile etc Iphone 6 Scam

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I purchased a brand new Iphone 6 16 gb from straighttalkwireless.com Monday March 2nd 2015 and paid full retail for the phone to the tune of $695.86 after tax.  It was to be overnighted and was to receive it Tuesday March 3rd 2015. Well they did not put the apt number on the packing slip and Fedex was not unable to deliver my phone. After several calls to fedex and a printed copy of my online receipt(which had my unit number clear as day) they redelivered the next day. I opened the phone and typed in the proper codes and purchased a three month plan and put in to port my att number to the new straight talk phone.  I waited 24 hrs and No service. Finally was tired of waiting and took a new number. 

Now this is where the real fun began.  I purchased a screen protecter and when I went to put it on I noticed 3 tiny cracks in the upper right corner of the phone where the glass curves into the plastic lip between the glass and the metal frame. I also noticed when in texting mode with a white back ground there looked to be black dots under the screen. Turns out these are dead pixels. I call straight talk where they wanted to "trouble shoot" my phone. I went through the process although I told the rep countless times it is a defective screen and not a softwear issue. She was apologetic and was all set to send me another Iphone 6 along with a return kit to send the junk phone back. I was placed on hold for nearly an hour and then the story changed. I can not find your model of phone so you will need to send the phone back to us and we will send you another  phone in 30 days!

What????? I purchased a phone from you that was to be brand new which is obviously a refurbished (prior custmer return), spent $141.000 on a 3 month phone package and you have the balls to tell me I have to wait 30 days for another phone? Rep: Yes mam. What about the plan I have paid for and what will I do for a phone? Rep: Don't you have another phone you can use? Uh no! Rep: Well mam, since yu have been on the phone for so long I will now transfer you to my supervisor. I waited on hold for nearly an hour and no one ever came on the phone.  My fiance returned home and I told him what had taken place. He was transfered mutiple times and given many different stories. One rep said they would send a new phone in 3 days, another said 30, another said they will not exchange the phone at all. So we filed a claim with BBB and contacted a so called corprate office and at this point we asked for a refund. They said send the phone and when we get it, you will get your money back in 30 days!

That is unacceptable! Never once could get an American citizen until March 9th 2015 who said send the phone back and we will issue you a refund in 3 days. I do not trust or believe that. First of all, she did not say anything about sending me a return kit to send it back so I am guessing they expect me to cover shipping which again without a return receipt they will more than likely play dumb when they recieve the phone. I have read several horror stories of people returning the phones and never receiving another phone or any money back! This makes me very nervous!  They sent me a refurbished phone, plaid games with me and my finace on the phone and I need help in getting them to fix their mistakes.  Can anyone help??

This report was posted on Ripoff Report on 03/11/2015 06:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straight-talk-wireless/nationwide/straight-talk-wireless-tracfone-net-10-simple-mobile-etc-iphone-6-scam-nationwide-1215098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ight talk wireless tracfone , net 10, simple mobile etc Iphone 6 Scam

AUTHOR: TF01 - (USA)

POSTED: Monday, March 16, 2015

Hi SLgermany,

I work with Straight Talk Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us help you. For further assistance, please send us an email to ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW. Thank you.

 
Julie
 
Straight Talk Wireless
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