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Report: #1205084

Complaint Review: Straight talk wireless - Miami Florida

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  • Reported By: catdoginva — Coleman falls Virginia
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  • Straight talk wireless 9700 NW 16th Avenue Miami, Florida USA

Straight talk wireless Walmart,Tracfone,Straight Talk,Tracphone Straight Talk Terrible Service, Worst Customer Service & Are Thieves & Liars Miami Nationwide

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Straight Talk is a Scam. I made the worst mistake of switching my cellular service to Straight Talk Wireless. First off their service is terrible and trying to get anyone to help at customer service is impossible. Straight talk lies about the service, runs scams on phones for sale you cannot order, when you try to get help they lie, make promises that are lies, and transfer you around then just hang up on you. When u get a supervisor on the phone they will tell you they are in total charge & theres noone else that can help you. So according to Straight Talks employee Marie & the 10 others at least supervisors I've spoken to..they are each in charge of Straight Talk & there's no one else you can speak to or get help from ..so they claim. My house burned down so I ended up moving to another area & Straight talk convinced me I would have great converge at the new address. Well i ordered two phones for me & my daughter from Walmart.com two Straight Talk Alcatel Touch Megas that came with the buddy phone. They did NOT work at all. Called Straight Talk they informed me the Alcatel Touch Megas were on the At&T network phone so they wouldn't work they told me that I needed to buy a 3g phone & recommended I buy the Zte Quartz z797c instead. They tried to get me to buy them then but I told them I would first have to return them to Walmart & wait till the $ was returned to my credit card. So a few days later I looked and saw the phone Straight Talk told me would work the Zte Quartz were on sale for $75 off. So The phones would now only be $125 each..i thought great. I spent the next 2 days and 25 hours total trying to order the 2 phones. You could put in every zipcode from every state & Still Not be able to order the phones on sale. I called them & first off noone there speaks English. No matter who I spoke to from customer service all the way up to supervisors. Noone would let me order the phone on sale. They said oh it's NOT available in your zipcode. On the site when you clicked on the phone for sale it would just take you back to the phone list of certain phones & wouldn't let you order anything else. Same thing when you call they said that phone on sale isn't available in your zipcode. I called over & over giving zipcodes from all 50 states & still you could NOT order the on sale phone.It was an obvious scam. I even sent Straight Talk web links & copies of screenshots of that phone on sale. I sent Straight Talk taped conversations of calls I had with customer servicle where no matter what zipcode i used from what state I couldn't get the phone on advertised sale. So I finally ordered them from Walmart.com. well Walmart said the would pricematch the sale price of $75 off each phone. I called them they had me order each phone sepretely while on the phone with them on the computer then they went in to each order took $75 off before my orders were complete.Then they still took the full amount off my debit card & it took me almost 2 months and many phone calls & emails to get the $150 they took from me back. Not to forget the charges I got due to other bills & payments of mine that didn't go thru because they took all that money they weren't supposed to off my prepaid Walmartl moneycard. So I finally got the phones 1 I picked up from store other was mailed to me so I couldn't get it for about a week. I activated my phone to my new address. A week later my daughter did the same with her same exact phone i ordered. Well the phones have hardly any signal but my daughter could at least make some calls on hers. On mine every call I got would drop & i couldn't use the email or internet at all. I called Straight talk daily trying to get help. Few weeks after someone from to my shock called me. They promised to make it right, get my phone to work & offered me the next monthly charge for service free for my phone & the one I got for my daughter.I I again told them to make sure i was NOT ON AUTO PAY. I also again told Straight talk to put in the notes on my account the credits promised & the issues I was having. Well my phone was still unusable and sure enough they took money they were not authorized to do off my debit card for the nexts months bill that i supposedly had credit for. I called No record of the credits or anyrhing else. Nothing they can do. Of course now its too late to return the phones. Noone will help me I call daily & I just get transferred around, put on hold & hung up on. Oh & noone speaks English & they are just rude & hateful. After almost 2 months someone at straight talk finally realized all this time i was connected to the wrong tower so i had to change my number. So now every single one of my friends family bills services ect i must call and change my number again! Still Straight talk will not reimburse me, credit me or anything. My phone now works somewhat but even when it says I have 2 bars on 3g as soon as i try to do anything it drops to 1 bar 1g. Now their telling me I'll have to buy a dual signal booster to get better service at a cost of $300 & up.Because of them I was forced to put a home phone in thru Verizon just to have a usable phone. I've had to get a Verizon 4g broadband Jetpack device to use the internet at $120 for 20gb of data. Now they say i need a signal booster. They are liars Verizon has great 4g coverage here and so does At&T but i had to send the first two 4g Straight talk phones back. They have stolen money from me, cost me so much extra $ , lied to me & made it so I'd keep their phones past the 30 days to return them. Help please I cannot afford now to get phones thru another company and I want to sue them, report them to whoever and all i can & get justice. Please email me at catdoginva at gmail. 

This report was posted on Ripoff Report on 01/28/2015 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straight-talk-wireless/miami-florida-33178/straight-talk-wireless-walmarttracfonestraight-talktracphone-straight-talk-terrible-se-1205084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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