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It is so sad for me to see that Sonja complained without contacting us to see what the problem was, and to see if we could help and advise her. We only supply to salons, so unfortunately I do not know who you are. Let me correct you. On our website you will see that we do not own a factory, as that would make us extremely wealthy. We buy from one. And we buy in bulk! No private client would be able to get the hair at the price we do, and we keep our overheads as low as possible so we can make the hair afforable to the public. It took us almost 3 years to get this factory and with a lot of negotiating we have all our contracts in place. Then dear Sonja, every set of hair goes out with a care card, stating that you should not brush your extensions when wet. Your tapes will slide out and if you wear keratin strands it will start to shed, and you will damage your extensions. If you forgot to read your card, the information is also available on our website www.strandsoflove.co.za. If the care card tells you not to brush the hair when wet, you should keep to the rules. Our hair lasts 6-8 months if cared for properly. We have clients that wear their hair for even up to a year, just to prove with propper care your hair can go a long way. Product is 99% of the problem if your hair is matting or feeling dry. You should have contacted us immediately. If you did, you would not have needed to write an unhappy report, and you would have had beautiful heallthy locks.