- Report: #1096310
Report - Rebuttal - Arbitrate
Complaint Review: Stroll Learning CD's
Stroll Learning CD's2811 Southampton Road Philadelphia, Pennsylvania USA
PimsleurApproach.com; Rapid Fluency Program; Stroll Learning CD's;Transform Your Life; Internet Order, LLC I ordered the Rapid Fluency Program for FRENCH from PimsleurApproach.com for a Total cost ,Incl. Frt., of $10.50 Philadelphia Pennsylvania
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On Sept. 3, 2013 I ordered the French Rapid Fluency Program CD's from www.PimsleurApproach.com. The total cost (Incl. Frt.) was $10.50. My Apt. Mgr. received the package via SurePost on 9/10/2013. The ripoff was a 2nd package, which my Apt. Mgr. received via UPS on 10/5/2013. The package contained a total of 8)CD's and it was titled Quantum Memory. On 10/8/2013 $63.43 was charged to my credit card and I do not recall ordering this product! I phoned the Toll-free number and spoke with a Customer Care Advocate. She identified my paperwork and said I could not return this product! She claimed I would see 3)additional charges for $63.43 on 11/8/2013, 12/8/2013, and 1/8/2014 for a total cost of $253.70. I immediately filed an online dispute with my credit card company. I know that I have a balance of 10 days remaining on the 30-day trial period for the Quantum Memory Program, so, I requested a Return Authorization number. She gave me an RMA to return the French Fluency Program, and the 30-day free trial period had already expired on this product. I've left several messages on the Extension for the Customer Care Advocate I worked with, however, I've never heard back from her! This is a RipOff of the worst kind!!! I've spent a lot of time trying to iron out this problem... In fact, the problem shouldn't even exist!
This report was posted on Ripoff Report on 11/01/2013 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stroll-Learning-CDs/Philadelphia-Pennsylvania-19154-1206/PimsleurApproachcom-Rapid-Fluency-Program-Stroll-Learning-CDsTransform-Your-Life-In-1096310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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