Student Works Painting Canada Outside painting - front door & 2 Garage doors, outside 2 posts and overhang stain. Front door a mess, NO SANDING DONE, garage doors SHINY STAIN USED, does not match other stain on windows North Vancouver British Columbia

I made an agreement for painting with Student Works Painting on March 29, 2014, as I did some years before and was very satisfied. I signed this agreement with Mr. Nicholas Man as he acted as salesperson and supervisor. They power washed the painting surfaces before the painting date.  On  May 22, 2014, they showed up with 2 workers and Mr Man (who left shorty after)  One worker started with the Garage doors and I looked out to see the colour which at the time, seemed OK as it was still wetand as usual more shiny.  

The other person started on the door and I did not watched him or was aware that he sanded & scraped the surface before painting.  After the first coat he called me outside to evaluate hiswork so far and immediately I noticed that the last quarter of the door was NOT SMOOTH AND THE OLD FLAKING PAINT WAS VERY EVIDENT.  So I complained about that and Mr Man was called.  He tried to assure me that THE WHOLE DOOR WAS SANDED AND SCRAPED (AS IT WAS WRITTEN  INTO THE AGREEMENT) BUT IT WAS AND IS SOO OBVIOUS THAT THE SANDING AND SCRAPING WAS NOT DONE.  We argued til the last coat of paint was applied - and NO DIFFERENCE.  It is so obvious that this job was professional done.  The whole job costed me $648 which was way too high price to pay.  Still, I payed in full but did not fill out the recommendation sheet and tolld Mr Man that I will do everything to report this awful job!!

They left around 14:00 hrs and was told that I could now open the Garage doors to put my car into it.  That was the time when I really noticed the difference stain (AS IT WAS DRY) on the doors than the stain on the window woodwork right next door.  It looks good - but it does NOT MATCH DUE TO THE SHINE IN THAT STAIN.

I will never again engage the Student Works Painter in my house or pass their name onto my friends.  

I am still waiting for a reply from the head office - but in the year 2014 - it woud be too much to ask of the company.  I am hoping that my front door can be redone to my liking otherwise I wil pass my compaint to the Better Business Buero of Canada.