• Report: #1135412

Complaint Review: sububan propane

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  • Submitted: Tue, April 01, 2014
  • Updated: Tue, April 01, 2014

  • Reported By: Eileen — gloucester city New Jersey
sububan propane
whippany, New Jersey USA

sububan propane charged me for drivers mistake on a overfill whippany New Jersey

*Consumer Comment: question

*General Comment: Where is the ripoff?

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i asked for a deleivery of 160 gallons to be deliverd feb 20th 2014 i was told they would come the next day . the man never came so i called and was told how sorry they were he did not show and that a man would for sure come that afternoon . 

the driver showed up and was very agravated and visably stressed out complaining about his hrs and how over worked he was . i said were u supposed to comne yesterday he says "yes but i was so over booked i just put it off" i was applauled !!

i verified the amount i was supposed to recieve before he started pumping he said ok . i handed hin the check for the amount i orderd he said i don't handle the checks i just fill the tanks !! i said well just hand it in he said ok ..

i noticed some time had gone by and i went outside and asked is everything ok ? he said the computer that works the pump had shut down and that had been the 3rd time that happend today . so he would have to restart   the computer again and give me the rest of the propane and i would get 2 seperate receipts i said ok .

he comes to the door almost 45 mins later said he was having trouble again but he was able to fill me up he hands me the receipt and it says he filled me completly up 195 gallons .. i said i did not order that much i orderd 160 . he said oh well not my problem !!! 

so i hear nothing for over a month yesterday i get a bill for $59.00 i called and said why am i getting a bill for this ? she preceeds to tell me well we know it was a mistake on the drivers part and that he over filled you and were sorry for that but u have to pay the difference !! i said i absolutley refuse to pay for your employes mistake take it out of his pay check he made the mistake !! she said u have to pay it or will come take your tanks !!!!!!

 

i was so outraged i said i would pay it but i don't think i should have to they need to fire people that don't do there jobs right if i did something like that at my job i would get fired in a new york min !!! what kind of company makes there valued customer who has never been late on a payment or owed them a dime pay for the mistake of a stressed out over worked and oviously under paid employee ??? i wish i could drive up there and hand them $59.00 in pennies unwrapped and make them count it out penny by penny !! 

 

 

 

 


This report was posted on Ripoff Report on 04/01/2014 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/sububan-propane/whippany-New-Jersey-07981/sububan-propane-charged-me-for-drivers-mistake-on-a-overfill-whippany-New-Jersey-1135412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

question

AUTHOR: Stacey - ()

 your report is so mispelled and hard to read.  What is the size of your tank? Because you cannot "overfill" a propane tank because you have to leave 20% for air. I highly doubt the driver was complaining about his hours and such.  When an order is received the driver only fills what the order is.  If he overfilled you tank you should have called the company and asked that the propane you order be pumpd out because they can do that. SO your report is nothing but crap

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#2 General Comment

Where is the ripoff?

AUTHOR: Tyg - ()

 Ok so they had a issue with filling your tank, thats understandable. But you didnt tell them to remove it. You told them "too bad eat it". So you got a extra 30 gallons that wasnt part of your order. But you DID get the gas AND you used it. Why should someone else pay for you to use the gas? Its understandable that there was a issue with filling it but that doesnt give you the right to not pay for what you DID use. Its consumers like you that really make giving customer service a hard proposition.

You could have called and had them remove the gas, but you did not. No YOU went all self entitled on them. "I didnt order it, but IM going to use it and if they dont like it well thats just too bad". Youre MORE mad that they wouldnt just eat the extra gas and let you skate without paying for it. YOU had convinced YOURSELF that since THEY made the mistake YOU were pretty much given FREE GAS!! Once the bill came in, you jumped on your high horse and rode that pony. Business doesnt work the way YOU want it to. Just because there was extra due to a mechanical issue doesnt mean you get it for free, and thats what you REALLY wanted. You can try and play the victim all you like but it wont fly here. The consumers who volenteer DO NOT fall for the BS story you are putting out. You are a self entitled twit who got caught, and once she was caught, she descided to play the victim.

As for the delivery person NOT showing up on the day you requested, who the h*** do you think you are?? The delivery guy told you the TRUTH, a creature Im 100% sure you avoid, given your post. He told you he is overworked and sorry but your delivery had to be put off to the next day due to the load he has. What no compassion, no empathy?? Have you never had to juggle at work?? You probably have but youre SO self entitled that the concept of someone else BEING HUMAN is offensive to you. Thats CLASSIC sociopathic behaviour. You even state it in your own words "

the driver showed up and was very agravated and visably stressed out complaining about his hrs and how over worked he was . i said were u supposed to comne yesterday he says "yes but i was so over booked i just put it off" i was applauled !!

So because that delivery driver WAS NOT YOU, you were "applauled". Heres a tip for you, those very same people you are bashing ARE PEOPLE!! You have NO RIGHT to be appauled. You have NO RIGHT to FREE GAS. And personally you make me sick with your self entitlment. People like you should have to work the MOST demeaning job and put up with the WORST customers imaginable, it would give YOU some perspective.

You got caught trying to "steal" extra gas. By "steal" I mean you expected them to just give it to you for free because of a mechanical error.

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