- Report: #1102623
Report - Rebuttal - Arbitrate
Complaint Review: Suburban Propane
Suburban PropaneNazareth PA Nazareth, Pennsylvania USA
Suburban Propane Unethical and Terrible Business Practices Nazareth Pennsylvania
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Suburban Propane took over for Knowles Gas within the last year. I had Knowles and had NO problems with them for 4 years. Suburban took over and without notice raised rates to almost $2 over the going market rate. They came and filled my tank for $4.04 when everyone else is paying about $2.60 give or take. What a way to rip off and displease new customers. I had a problem with my propane fireplace which is my main source of heat. I was willing to pay for a service man and however I was told that they would not be able to get to my house for 2-3 MONTHS. I have children living in the house. They didn't care. So I found a better company to switch to and was told that they would get their tanks off my property and reimburse within 4-5 days (2-3 to pick up and 2-3 to process my refund). Wouldn't you know that they also charge a RESTOCK fee to give the over priced gas back to them. A restock fee.... For Gas. Understandable but at $1.00 a gallon it is excessive. This company does not deserve to be in business. They are unethical and have a generally inability to be honest. BEWARE!
This report was posted on Ripoff Report on 11/27/2013 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Suburban-Propane/Nazareth-Pennsylvania-18064/Suburban-Propane-Unethical-and-Terrible-Business-Practices-Nazareth-Pennsylvania-1102623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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