- Report: #1094688
Report - Rebuttal - Arbitrate
Complaint Review: Subway
Subway249-D N Glendale Blvd Glendale, California USA
Subway rip off thieves liars misrepresentation aremenian owned Glendale California
*General Comment: Rant away...
*Author of original report: OH BROTHER
*Author of original report: Tyg...
*General Comment: I didnt realize...
*Consumer Comment: And when you do..
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I went into this restaurant on 10/21/2013 at 15:00. I walked up to the counter and I saw a sign that said this and only this: $6 subway Combo. 6-inch sandwich, your choice of two soups and a drink for just $6. It showed a picture of a Italian style sandwich. I pointed at the sign and told the male Armo that I want this particular deal. He said: "okay what would you like?" I said I will have a "Subway Melt" with extra meat. He took out a six inch white mini loaf of bread and he set it down on the counter. He then told me that the Armo woman at the cash register will finish my order. She then finished cashing someone out and then proceeded DIRECTLY to help the 3rd person down in line. I am standing there and noticing that two people behind me, who are Armenian, (ME being the only White person in the store) all have their sandwiches being made while I have nothing but a loaf of bread still sitting there. [continued below]....
When I protested about the price, she said that its because I ordered the double-meat. I said: "I paid $1.25 extra for the double meat separately and its clearly on the reciept!" She said oh, then it's because you ordered a sandwich that costs $1 more than the oned that are included in the sandwiches that you can get in the combo. I asked her why the male clerk did not tell me when I oredered it that my sandwich will cost $1 more. she said: "SORRY"... VERY insincerely. I said "You are going to give me that dollar back plus the tax you charged on it or I am going to call the POLICE. The MANAGER came out from the back. A large gray haired SMELLY Armenian man. He said: "What's the problem?" I said: "Your employees are strealing money from people and/or ripping people off! Or are YOU training them to do that?" He said that he will give me $1.10 in store credit. I said: "You are giving me back the cash your employee stole from me or I am calling the Glendale Police." He RELUCTANTLY gave me back the $1.10. I got home and I called the Regional Manager "JENNY" at the phone number it gave for her on the reciept if there are any "problems" so I guess they get this a lot. the phone number listed for Jenny was a different phone number than the one of the store, so I called it thinking I can make sure this never happens to someone else. (323) 698-2665 was the phone numbher listed. I called it and there was a TV on in the background with some man yelling at at least 2 kids. She, another Armenian told me to hold on a minute, obviously so she could get away from them. I told her what had happened. she said she was very sorry and she invited me to come back in the next day at 15:00 and meet her personally and have a meal "on the house". She asked my name and phone number. i gave it.
The next day I arrived at 15:00 SHARP. I saw the same male clerk from yesterday. I asked if Jenny was there and he said no. I asked her if she had left any messages saying I was coming and he said no. I told him that she told me to come in at this time and meet her and have a meal on the house. He said he knows nothing about it. I called her on the phone. she said that she had talked to the Manager and said that since he gave you the $1.10 back, I am not entitled to the free meal she invited me to come and have. I asked why she didn't call me back and let me know so I don't appear for nothing. she said in a very insincere voice: "SORRY." At this time I was very angry. i am handicalled and it puts me in considerable pain to travel. i thought it was not fair that they stole a dollar from me and I had to argue to get it back and that I was asked to come in for nothing. SO, I advised Jenny that I am going to go over to the Burbank Superior Court on Olive Street and spend $27.50 to sue her, the manager, the store and the Subway Corporation itself and the President of the Company. I contacted the Legal Department of Subway and obtained their person of "service" so I know whos name to put down on the suit. I will get the Manager/Owner/Franchisee persons name off of the city permit from the city of Glendale tomorrow.
I will sue them for the cost of my travel plus the pain and suffering to do it. The NEGLIGENCE here, (which has to be proven in civil cases) is that she had my name and phone number and failed to tell me not to come in after she had made a verbal agreement (and therefore a contract) to have a meeting with me the next day and failed to appear or show due dilligence by at least telling someone there to give me a free sandwich when i show up. It isn't the thousand or so dollars that I am going to sue these people for that is the point here. It's the fact that they are stealing from people. Lying to people. and this time it's going to cost them more than the price is a sandwich.
This report was posted on Ripoff Report on 10/25/2013 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Subway/Glendale-California-91206/Subway-rip-off-thieves-liars-misrepresentation-aremenian-owned-Glendale-California-1094688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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