• Report: #1091347

Complaint Review: Suddenlink

  • Submitted: Fri, October 11, 2013
  • Updated: Fri, October 11, 2013

  • Reported By: Sean — Fort Sill Oklahoma
Suddenlink
930 Fort Sill Blvd Fort Sill, Oklahoma USA

Suddenlink Speeds Well Below Advertised Fort Sill Oklahoma

*UPDATE Employee: Suddenlink Help

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I recently moved from Joint Base Lewis-McChord, WA to Fort Sill, OK.  When I arrived I started shopping around for internet.  The only company I could find on Fort Sill was Suddenlink.  They advertised 10 Mbps speeds which were slow to what I am used to but better than nothing.

I scheduled hook up and they came and set me up.  They charged me for the first month's bill at the installation.  They also installed a wireless router/modem combo.  This caused all sorts of problems.  When I hooked up wirelessly the speed was 1Mbps or less.  When I connected direcly to the modem speeds were up around 7Mbps, but still below advertised.

I had them replace the modem with a standard cable modem and I hooked it up to a wireless router of my own.  Speeds were decent for a few weeks.  Now I find it rare to reach speeds above 3 Mbps.

The house I live in is brand new, as in I am the first person to live in it, in a brand new neighborhood on post. [continued below]....

.....  All of the lines are new even.  I understand that multiple users can clog cable internet, but if the absolute max is 10Mbps and you put 200 people on it in a small area, you have to account for that when you advertise speeds.

I have someone coming out for service on tuesday to see if they can fix it but I have little hope.  If they can't fix it I will be reporting them to Fort Sill so we can hopefully get a good internet provider on post instead of suddenlink.


This report was posted on Ripoff Report on 10/11/2013 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suddenlink/Fort-Sill-Oklahoma-73503/Suddenlink-Speeds-Well-Below-Advertised-Fort-Sill-Oklahoma-1091347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Suddenlink Help

AUTHOR: Suddenlink Help - ()

Hi Sean - I'm really sorry to hear that your experience with us has bene less than exceptional.  I would like to work with Management in your area to investigate this further.  Please email me with your account information at ashley-AT-suddenlink-DOT-com.  Thank you.

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