- Report: #1091347
Report - Rebuttal - Arbitrate
Complaint Review: Suddenlink
Suddenlink930 Fort Sill Blvd Fort Sill, Oklahoma USA
Suddenlink Speeds Well Below Advertised Fort Sill Oklahoma
*UPDATE Employee: Suddenlink Help
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I recently moved from Joint Base Lewis-McChord, WA to Fort Sill, OK. When I arrived I started shopping around for internet. The only company I could find on Fort Sill was Suddenlink. They advertised 10 Mbps speeds which were slow to what I am used to but better than nothing.
I scheduled hook up and they came and set me up. They charged me for the first month's bill at the installation. They also installed a wireless router/modem combo. This caused all sorts of problems. When I hooked up wirelessly the speed was 1Mbps or less. When I connected direcly to the modem speeds were up around 7Mbps, but still below advertised.
I had them replace the modem with a standard cable modem and I hooked it up to a wireless router of my own. Speeds were decent for a few weeks. Now I find it rare to reach speeds above 3 Mbps.
The house I live in is brand new, as in I am the first person to live in it, in a brand new neighborhood on post. [continued below]....
I have someone coming out for service on tuesday to see if they can fix it but I have little hope. If they can't fix it I will be reporting them to Fort Sill so we can hopefully get a good internet provider on post instead of suddenlink.
This report was posted on Ripoff Report on 10/11/2013 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suddenlink/Fort-Sill-Oklahoma-73503/Suddenlink-Speeds-Well-Below-Advertised-Fort-Sill-Oklahoma-1091347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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