- Report: #1094208
Report - Rebuttal - Arbitrate
Complaint Review: Suddenlink
Suddenlink915 N Pearl St, Paola, KS Paola, Kansas USA
Suddenlink Poor Internet Service Paola Kansas
*UPDATE Employee: Suddenlink
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I've been having trouble with Suddenlink's internet service for the past 4+ months.I've called over 2 dozen times during that time period.
I've been having different issues. Sometimes it's a routing issue (where I can trace route to google.com and it routes out to the hops throughout Suddenlink's network, than dies at the hop to another backbone provider. It happens for about 1 - 15 minutes than comes back.), a packet loss problem at the modem gateway, packet loss past the modem gateway, or a node issue. I have an unresolved issue where uploading via https kills the internet connection on demand until the uploading stops, than the internet comes back.
When uploading via https the traffic starts dropping at the modem gateway. A tech they sent out has seen it first hand and said that it's not a physical problem and would pass it on to the correct people and a month later, problem is still there. Every time I call them, it takes a week to send someone out and the phone rep and the tech that is dispatched out always say there is no signal issues nor see any issues with the modem or the node. The modem has been replaced, new coax cabling for the modem has been ran, I've replaced my switches, cat5 cables, and even replaced my router and theproblem still exists.
I do networking and server management for a living so I can provide them with the exact issue and the reasoning for the issue, but still nothing. This is the most horrible ISP I've ever had.
This Connie lady that comments on all the Suddenlink complaints has been contacted before posting my complaint in hopes they'll resolve the issues, but nope.I think I'm going to look for another ISP and cancel with Suddenlink.
This report was posted on Ripoff Report on 10/23/2013 08:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suddenlink/Paola-Kansas-66071/Suddenlink-Poor-Internet-Service-Paola-Kansas-1094208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.