Here is a copy of the email that I sent the Owner, Steve Klock on July 2nd 2012. I never got a response, and as of today, I never got a refund or the items ordered.
Good afternoon Steve,
I wanted to pass along some comments about how your stall, and specifically Lyn, handled this situation.
I had decieded to do business with your company for the first time after seeing your promotion on the G-Shock watches. When I has ordered 2 of your watches on May 30th, the codes did not work...not a good sign.
After sending emails to the company Swag, and yours about this issue, I was contacted to say that it has been ordered. In my emails, I had specifically noted in both emails that these were to be graduation gifts and that I needed them by 6/15. If that was going to be a problem, I should have been notified.
Twelve days went by and I had not received the watches. I emailed Lyn to ask for a update as well as explaining that these are a gift and I needed a callback one way or another...no response. I lm for lyn for a update.
Two days went by and I had not received the watches. I again emailed Lyn to ask for a update. no response. I also called her and asked for a callback as I had to make a decision and rush out to try to find the watches locally.
I called her again that friday 6/15 (as well as leaving a message with the person manning the phone) and I did not get a response. With that being the case, I had to go out and spend over $200 to get a similar graduation gift. Still no response...and now I am VERY frustrated.
Finally, on Monday 6/18 I received a email stating that they will be shipping them. OK, I'll just use them for Christmas. Then I get your email canceling the order all together. As of Friday, I have still not received my watched (preferred) or a refund.
I am taking the time to correspond with you because as the owner of multiple business, I understand that it is your name and reputation that is on the line. As this is the case, you need to know what is going on. I have always made sure that myself and my staff takes the time to deal with issues that come up in a timely manner...even if I don't have all the answers. This was clearly not the case as Lyn ignored the emails and voice mails...and considering that after leaving you a message last week for you directly, this may be the way you conduct business.
My time is very valuable...in my eye's there is no excuse for treating a customer this way and if it was one of my staff, I they would not be working for me for very long. What are you going to do to restore my faith in your company?