summit van lines jeff in pebble beach - you are not alone.... worried about delivery Ft Lauderdale, Florida

Summit Van Line Mover did deliver the items on Monday - that was good.
The expediter (person who came to my place to give me the original estimate) was helpful.  He helped make sure the items would be delivered when my condo allowed deliveries ( I had written the dates & times allowed on the Bill of Lading) and he had one of the owners call me after I told him about how I thought the delivery was the most unprofessional I had ever encountered.  So those were the good points.

Unfortunately, the delivery itself was terrible.  The delivery truck was superhuge and instead of moving items down a ramp, the movers climbed what must have been about a 6 foot ladder and basically dropped many items, including an item marked "Mirror", from the ladder.  The crew chief never checked off numbers for the boxes, and basically threw things haphazardly into the storage area instead of stacking them properly (they were easily stackable bins.)  They threw bins in upside down and so hard that one of the sturdy plastic bins actually cracked.  Of course, glass frames cracked and a metal file drawer now doesn't open.  

Also, apparently there are disconnects between home office, pickup & delivery personnel.  The delivery movers were about to try to charge me excessive carry fees, but, luckily, I had kept the email in which the home office waived any excess carry fees.   The assistant was nice enough; however, the chief gave me a hassle about e.g. unrolling my small 3'x4' rug to put under the table (wasn't even going to let me unroll it before he positioned the table though he finally did it!); they left items packed in the Summit protective blanket; they did not put all of the rollers under the bed; they would not unpack or assemble my TV; and items were stacked poorly and broken.  And, the head mover then had the audacity to ask for a tip!!!!

My advise is not to believe the marketing hype of caring about your delivery. It might help if you know Russian or Spanish fluently so you can figure out what most of Summit's personnel are saying amongst themselves, or insist they speak English if you happen to only speak English.  Also - regardless of what mover you get, make sure you see all of the paperwork you will be expected to sign before you contract with anyone.  And get email confirmations and write on the Bill of Lading any requirements or agreements you make with the office - and make sure they apply to both the pickup and delivery portions of the move.

The attached photo shows how the SummitVanLines movers stacked some of the items.  I took this photo after I asked them to turn the top bin right-side up and stack them better!  Notice how the grey plastic bin ended up crushed & broke! After they left, I had to go back and stack everything properly.

From pick-up to delivery, I would give Summit Van Lines a total grade of D -
I would never, ever use them again.

Summit called me today and said the items would be delivered tomorrow, Sunday.  I explained that I had been clear with Summit personnel and wrote on the paperwork that my condo allows movers M-F and Sat at the designated times.  G looked on the paperwork, saw my notes re when the condo allows delivery.  He was very nice and said he would check to see if they could deliver on Monday.

 Hope for a good experience....!  I will report back on what happens and how it all goes.

Regardless, suggest people write to their congressional reps and the Federal Motor Carrier Safety Assoc
& Federal Highway Administration re putting into place some of the recommendations I made and any you have too to make the moving process more transparent, fair, and satisfactory for both the customers and movers.