• Report: #633642

Complaint Review: Sun Devil Auto Service

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  • Submitted: Fri, August 20, 2010
  • Updated: Sun, August 22, 2010

  • Reported By: Will — Surprise Arizona U.S.A.
Sun Devil Auto Service
13905 W Camino Del Sol Sun City West, Arizona United States of America

Sun Devil Auto Service Sun Devil Auto is a Scam! Sun City West, Arizona

*UPDATE Employee: Customer Service Response

*Consumer Comment: where is the ripp off

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I want to let everyone know Do Not Go to Sun Devil Auto! They are the most dishonest scam artist i have ever seen! I took my car in because i needed some work, and heard a piece of metal hitting while i was driving. I was told that i needed struts and control arm and that this is what the cause was. They said it would be 2000 dollars to get fixed. I told them i didnt have 2000 dollars so they tried to make it seem that they were doing me a favor by having me pay with no interest for over 4 months. I thought at this time that they were honest but still thought that was a lot. After i got my car back i heard the same noise. So after a few weeks i took my car in for a oil change and informed of hearing same noise. I was told this time that i needed calipers for my car and that it would cost 800 dollars and they would do the same monthly payment. I said no and decided to ask another repair shop about the cost of the caliper repair. I went online and got a website that gave the honest charges for calipers and a honest repair shop to do the service. The true cost was about 250-300 dollars and so i took it to one of the repair shops on the web. The repair shop gave me an estimate of 250 dollar which is what they charged me. I was furious that i was scammed by Sun Devil Auto and how im sure they cheated me before. This just goes to show that Sun Devil is a scam don't even go to them to have them put air in your tire! I made sure that i was going to let everyone know on rip off report of this these cheating suckers! All of them need to go out of business!

This report was posted on Ripoff Report on 08/20/2010 06:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Devil-Auto-Service/Sun-City-West-Arizona-85375/Sun-Devil-Auto-Service-Sun-Devil-Auto-is-a-Scam-Sun-City-West-Arizona-633642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer Service Response

AUTHOR: Customer service representative - (U.S.A.)

I am a Customer Service representative for Sun Devil Auto. We are very sorry that you may have had an unsatisfactory experience and we would like an opportunity to resolve this issue. Please contact us directly by going to our web site, www.sundevilauto.com. Click on Customer Service and fill out the form provided. Someone from our staff will contact you.

Sun Devil Auto is family owned and operated. Since 1978 we've established a premiere name and solid reputation in the valley's auto repair industry. We've built more than 20 store locations and it's with great pride that we confidently offer professional, friendly service while caring for our customers.

We employ ASE certified technicians. Our staff completes a comprehensive training program before they take to the shop, so you can be assured that your vehicle is in competent, capable hands.

We guarantee our work in writing and only perform the work you authorize.
Sun Devil Auto is a proud member of the Better Business Bureau. If for any reason you are not comfortable in contacting Sun Devil Auto then the Better Business Bureau might be a solution. They will listen to your complaint and contact us for a resolution. They will even arbitrate the matter if necessary.

Thank you for the opportunity to remedy this situation. We appreciate your business and hope to hear from you directly.
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#2 Consumer Comment

where is the ripp off

AUTHOR: kingsizepops - (United States of America)

 First thing is always shoppe around ,unless your familiar with what you are paying for.

they installed struts and control arms for a quoted price and then let you pay over time.
If there was still a noise you should have gone back the next day not a few weeks later.
 
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