- Report: #278547
Report - Rebuttal - Arbitrate
Complaint Review: Sun State Tree Service
Sun State Tree Service295 Lyman Road Casselberry, Florida U.S.A.
A Sun State Tree Service, Sun State Tree Service Misrepresentation or Failure to Disclose - Consumer Beware! Casselberry Florida
*UPDATE Employee: The conculsion to this incident
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On Thursday, while I was away from my home, workers came and removed the debris. I immediately called the company when the rep tried to negotiate a lower payment. I refused because I had cancelled and to be honest, I do not have the funds to pay. He responded that the work was done and I have to pay. I called the company to get the matter resolved but was told that a manager would assist me. After waiting and no call, I called again, a Sales Manager came on the phone and told me that I signed the contract and that I was responsible. He asked me if I read the back of the invoice. I read the back of the contract (after my conversation with the Sales Manager) which said I had to cancel in writing 3 days prior the job date. Between invoice ate date and job date are 2 days. On the 9th of October, while I was having the conversation with Sun State, my neighbor was standing next to me and heard him say that I have until 6:00 p.m. to cancel the order. During my many telephone conversations with the rep or the receptionist, at no time was it mentioned to me that I had to cancel in writing.
If that is the only criteria for cancellation, they should let their clients know up front before they hand over paperwork to sign. Had I known that this was an issue with them, I would never sign the invoice knowing that I had only 2 days and couldn't cancel. I think I was tricked into signing and now I am being forced to pay for a job I cancelled.
This report was posted on Ripoff Report on 10/11/2007 11:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-State-Tree-Service/Casselberry-Florida-32707/A-Sun-State-Tree-Service-Sun-State-Tree-Service-Misrepresentation-or-Failure-to-Disclose-278547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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