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Report: #1151875

Complaint Review: Sun Tan City Philaelphia on Grant ave - Philadelphia Pennsylvania

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  • Reported By: Viktoriia — Philadelphia Pennsylvania
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  • Sun Tan City Philaelphia on Grant ave 2550 Grant Ave Philadelphia, Pennsylvania USA

Sun Tan City Philaelphia on Grant ave Charged for 2 months i was not requested the membership for Philadelphia Pennsylvania

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I, came over on March 24th to get 1 month of tanning. The person, by the name Kristie, said I cannot get 1 month from 24th of March to 24th of April, but I can pay for part of March,and I ll be billed for full month of April on 04/01/14. She gave me piece of paper to sign, and SPECIFICALLY told me THAT I WILL ONLY BE CHARGED FOR APRIL on April 1st, and I DO NOT NEED to call and cancel or do anything. SHE SAID: IT IS JUST FOR ONE MONTH. My mistake I did not read agreement carefully, but I WAS NOT GIVEN any COPIES of this document either.

I, checked my credit card statement on May 22nd, and noticed that I was charged on May 1st again. I called Sun Tan City customer service requesting refund, person by the name Kayla, told me that I signed the agreement and the refund cannot be issued. I explained her the situation that I was not aware, and I was not planning to use their service longer than a month, and told her that she can check I did not use the service either. She told me that she can extend my membership,I told her that I need to cancel.She said OK,but she didn’t give me any confirmation number. I was pretty sure this membership was cancelled, until I took a look at my account on June 3rd, and noticed that I was charged again!!Right away I went to the Sun Tan City salon, and requested the agreement I signed. I was ONLY given general paper to take a look(not signed agreement by me). Here exactly I’ve read that I MUST cancel membership in order to not be billed.Still I could not get the contract I signed. I asked why the person who signed me up to this didn’t tell me I must cancel.The person (store manager) told me that she is sorry, and that person who signed me up, does not work there, she works somewhere in Virginia.I called their customer service also on June 3rd,  person by the name Samantha, gave me cancellation number.

On Sun Tan City website this kind of membership says: 1 month membership, no commitment.

That fact that I did not get any agreement paperwork as well as how I was treated when I signed up, and also that fact that I called on May 22nd to cancel, and it was not cancelled, makes me feeling that the whole situation is FRAUD.

This report was posted on Ripoff Report on 06/03/2014 01:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sun-tan-city-philaelphia-on-grant-ave/philadelphia-pennsylvania-19114/sun-tan-city-philaelphia-on-grant-ave-charged-for-2-months-i-was-not-requested-the-member-1151875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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