• Report: #1145132

Complaint Review: Sun Trust Mortgage

  • Submitted: Thu, May 08, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Bill B — McLean Virginia
Sun Trust Mortgage
Dolly Madison Blvd McLean, Virginia USA
  • Phone:
  • Web:
  • Category: Banks

Sun Trust Mortgage The fun never stops McLean Virginia

*Author of original report: Please read the original post

*Consumer Comment: Sadly but true

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Once you have a mortgage with Sun Trust, the fun doesn't stop. As the executor of my mother's estate, I wrote a check on her home equity line. A Sun Trust employee called me that day, giving no reason for her call. I called her back multiple times over the next two business days, but never received a return call. Come to find out they denied the check because I'm only the executor. No comment on that - perhaps that's the right course of action. But because I was not told of the denial and this amazingly incompetent "investigator" from the fraud division did not bother to return my calls, a large number of checks bounced, and I not only paid for those, but for the costs that vendors incurred when their own checks bounced.

 

Returning phone calls isn't rocket science. For most companies. For Sun Trust? Well, not so much.

This report was posted on Ripoff Report on 05/08/2014 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Trust-Mortgage/McLean-Virginia-22101/Sun-Trust-Mortgage-The-fun-never-stops-McLean-Virginia-1145132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Please read the original post

AUTHOR: Bill B - ()

In the original post I said "they denied the check because I'm only the executor. No comment on that - perhaps that's the right course of action." 

My complaint is the unprofessionalism of their staff - it turns out it was actually the branch manager - to call me and then not return five different return calls EVER. Not the decision itself.

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#2 Consumer Comment

Sadly but true

AUTHOR: MochaG - ()

You will have to understand that Power of Attorney and executor are two different things. You can't pay debt for the dead if you are only an executor because you need the power of attorney. If you did it without power of attorney, no law will support you and Suntrust does not obligate to educate you... Sorry for your loss but the odd actually stacks against you...

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