• Report: #1118823

Complaint Review: sunrise student loan services

  • Submitted: Mon, January 27, 2014
  • Updated: Mon, January 27, 2014

  • Reported By: sunrise student loan victim — TULSA Oklahoma
sunrise student loan services
20002 north 19th avenue Phoenix, Arizona USA

sunrise student loan services Bruce took my $ & left me where I started Phoenix Arizona

*REBUTTAL Owner of company: Unhappy in Tulsa

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Wow if I ever needed a wake up call I got it when Bruce from sunrise student loan services called me. Here I am 32 with 2 kids & disabled & this guy painted me a picture of this miracle offer he had 4 me that would make all my troubles go away. NOT!! Took my money & wants more & didn't do anything he said he would do. Talked so bad about every other company that I was interested in helping with my $3000 student loan problem & turns out all the bad mouthing he was doing seemed to be everything sunrise student services did. Well point blank they are as low as it gets. Bottom of the barrel low. Karma is a BEEP if ya know what I mean. My goal now is to post email & tell everyone I know & they know & they know do not mess with those sunrise vultures!!!! So sad taking advantage of people trying to get back on track & slime like that just waiting to benefit from them. Lord have no mercy!!!


This report was posted on Ripoff Report on 01/27/2014 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/sunrise-student-loan-services/Phoenix-Arizona-85027/sunrise-student-loan-services-Bruce-took-my-amp-left-me-where-I-started-Phoenix-Arizo-1118823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Unhappy in Tulsa

AUTHOR: Don - ()

We take this review very seriously.  This review has precipitated several meetings this morning to insure that whatever happened with LL (We believe this is the client.) never happens again.

What we have been able to determine is that LL was offered a promotional service fee and also offered a discount due to client hardship.  We were unable to process that fee, initially  Our agent, subsequently contacted LL on the 27th of January and rescinded the discounted offer.  At this point, LL filed this report.

Our records show that we have collected no service fees from LL.  I have personally placed a call to LL to attempt to resolve this.  We are waiting on her return call. If she calls us,  we will make every attempt to insure she gets the help she needs.

We take great care to insure our agents communicate exactly what our service provides and to set realistic expectations.  We have gone through the initial phone call, in detail.  Could we have done better? Yes. Bruce, as well as all other agents have had training on this call and client handling, this morning.

On balance, we have helped hundreds of people out of some very difficult situations.  Many people are under great pressure from student loan collection agencies and pay these organizations for an entire year and make almost no progress in repayment of their loans; in fact, many lose ground. We offer an alternative by helping clients through the process of obtaining a new Federal student loan consolidation for a reasonable fee.

 

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