- Report: #1134227
Report - Rebuttal - Arbitrate
Complaint Review: Sunrise Student Loan Services
Sunrise Student Loan Services20002 North 19th Avenue Phoenix, Arizona USA
Sunrise Student Loan Services, Fenwake Corporation Sunrise Student Loan Services, scam, predators, rip off, review Phoenix Arizona
*Consumer Comment: Class Action Lawsuit
*Author of original report: Issue Resolved Amicably
*REBUTTAL Owner of company: A difficult consolidation
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I have had an awful expereince with Fenwake Corporation, (dba Sunrise Student loan Services). I was promised help to stop my wage garnishment, and tax offset, due to default student loans. They informed me that the entire process takes 60-90 days to complete, and after that point, my wages garnishment will stop, and my tax refunds will not be offset. I paid this company almost $300 for this service.
I was lied to, and misled many times. I was told many times that they would set reminders to contact me back at certain dates, and I never received calls back. I left message after message, and did not receive calls back. AWFUL customer service, AWFUL busniess ethics, and AWFUL communication.
This company preys on people in bad situations, and takes their money, and offers nothing in return but undue stress. I was promised a 100% money back guarantee if they cannot help me and my situation, and after 6 months of undue stress, lies and being misled, I requested the refund, only to be denied. I then had the "Managing Partner" email me, telling me that he had reviewed my account, and gave me a timeline of events that had happened with my account, proving that they cannot help me, but still, they refuse to provide me with a refund.
Stay away from thsi company!!! I know there are others out there in the same situation as me, and I am more than willing to start a class-action lawsuit against this predatory company. Feel free to get in touch with me.
This report was posted on Ripoff Report on 03/27/2014 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunrise-Student-Loan-Services/Phoenix-Arizona-85027/Sunrise-Student-Loan-Services-Fenwake-Corporation-Sunrise-Student-Loan-Services-scam-p-1134227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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