- Report: #1136778
Report - Rebuttal - Arbitrate
Complaint Review: Sunrun
Sunrun595 Market St 29th Fl San Fransisco, California USA
Sunrun We were deceived San Fransisco California
*Author of original report: The wiring was incorrect
*Author of original report: Our system is very undersized
*Consumer Comment: Additional information..
*Consumer Comment: Sorry for your trouble....
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First of all, never ever agree to a contract, purchase anything or continue to talk to someone knocking on your door selling anything. If the product was any good, you would go to them, not the other way around.
We fell for the sales talk which turned out to be false. After 2 years with the solar system in place there have been no savings and a higher realized cost. We were told that we would save hundreds a year, have complete warranty coverage for the life of the system and the panels would be cleaned by them if the electrical production drops (they never did clean them, big surprise!).
Before the first year was up, we had electrical problems in our house causing outlets in our kitchen GFI to go out (4 outlets). I called Sunrun about it and after 3 weeks there was no reply by them. We were tired of not having any kitchen outlets. I finally had to call a licensed electrician who told me their wiring job during installation had doubled the current through one breaker to make room for their breakers. The wiring melted and almost caused a fire. The electrician only reworked their job and gave me a letter stating the dangerous incorrect work done by Sunrun's contractor. They also broke ceiling tile(s) during the install.
After over one year of complaining to Sunrun about a permanent fix they still would not take care of it even though there is a lifetime warranty in writing and a fire hazard exhists. Only after a BBB and CA contractors licensing bureau complaint was filed by me did I get a response from them
As of this writing, it still is not completed and their customer care is slow and arguemenative. The replies ignore my complaints and they try to change the subject as a politician would. We have had this dangerous (fire trap) system almost 2 years and have used less electricity personally but have spent more for this lower amount of power than without them. The "hundreds of dollars a year savings" never materialized. They continue to tell us "the savings will come soon". Soon! Two years later, a negative amount saved!
We were deceived, ignored and left in a very dangerous unsafe situation. The fact they only responded after complaints were filed should tell anyone of their character. We have saved nothing for all our grief and wish we could get rid of them and their useless system attached to our house. Per the contract, the price of the electricity from the system will continue to increase exponentially every year for 18 more years.
After all the time with calls and emails, they are stonewalling and refuse to honor their salesman's bogus claims. Never buy anything that knocks on your door! Especially one with a 20 year commitment. I never thought companies like this that prey on people's good nature still exist but they do.
The last contact I had from them the phone went dead during our conversation as I feel they do not want to correct this horrible problem and want it solved their way. Still paying more for solar.
This report was posted on Ripoff Report on 04/06/2014 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunrun/San-Fransisco-California-94105/Sunrun-We-were-deceived-San-Fransisco-California-1136778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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