- Report: #1111468
Report - Rebuttal - Arbitrate
Complaint Review: Suns Lock and Key
Suns Lock and Key213 N Gilbert Rd Gilbert, Arizona USA
Suns Lock and Key Unethical Locksmith Service Gilbert Arizona
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I hired Suns Lock and Key to perform a re-key service on a Santa Fe to include the ignition and doors. I was quoted 120 for the ignition, 50 for the doors, and 19 for the service call. The technician that came out to do the work only re-keyed the ignition and pulled off the door panels.
The technician never re-keyed the door locks, which is fairly easy to do and he left pieces on the driveway. I would know this as I was a locksmith in Colorado. Upon completion he than charged 280 total, of which 120 was for a new key, which was only a copy of the re-keyed ignition key.
After the lack of service fulfillment the company is non-responsive to any phone calls, even though the company shows on their website that there is a 100% satisfaction guarantee. The company's website is misleading, as they are neither listed with the BBB or ALOA.
This report was posted on Ripoff Report on 12/29/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suns-Lock-and-Key/Gilbert-Arizona-85234/Suns-Lock-and-Key-Unethical-Locksmith-Service-Gilbert-Arizona-1111468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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