Complaint Review: Sunset Group/VIP Travel/Royal Resorts--Cancun - Cancun Other
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- Author Confirmed
- Sunset Group/VIP Travel/Royal Resorts--Cancun Centro Comercial Plaza Maya Fair Locales 42 Y 44 Zona Hotelera Cancun, Other Mexico
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- Category: Resorts
Sunset Group/VIP Travel/Royal Resorts--Cancun They don't want to honor our contract Cancun Other
*Consumer Comment: Reply
*Consumer Comment: member services would probably help you
*Consumer Comment: member services would probably help you
*Consumer Comment: member services would probably help you
*Consumer Comment: Resolution?
*Consumer Comment: Please let me know how you solved the situation
*Consumer Comment: Please let me know how you solved the situation
*Consumer Comment: Please let me know how you solved the situation
*Author of original report: Resolution with Sunset Group/VIP Travel in Cancun
*Author of original report: Received satisfaction with Sunset Group/VIP Travel
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In December 2007 we received a FAX from Orlando FL regarding an all-inclusive vacation package to Mexico.
We booked a vacation after first asking if there was a time-share presentation involved with this package and was told that there was not. After paying for the vacation we were contacted and told of more charges for the vacation which in the end the vacation was 146% of the original amount. The company that booked us might not be a part of Sunset Group/VIP Travel but they could have discontinued working with them.
Thinking that everything was final we were contacted again and told that we must attend a time-share presentation during our stay in Cancun . We were booked into the Ocean Club and the time-share 90-minute presentation would be with the Sunset Group/VIP Travel company. We were told that if we didn't attend the presentation we would be charged the full amount for the vacation.
The presentation after getting into the 5th hour was getting very tiring, even though they were not rude or anything similar ton that. They got down to a $4000 USD package which I thought might be ok and knowing that we could cancel our contract and fearing that we would get charged the full amount for our vacation if we just walked out signed. Our contract no. is 28 9-4630 which we signed February 19, 2008 and is paid in full.
Upon arriving home on the 4th business day after signing we sent Sunset Group/VIP Travel a letter by e-mail, which is legal under Mexican law, telling them that we according to the terms of the contract were canceling the contract and wanted a full refund.
They responded be trying to convince us to remain with them and in later correspondence told us we signed a waiver, which is illegal under Mexican law, that waived our right to cancel the contract.
We filed a form, with all the required information required, with Profeco which is an Agency of the Mexican Government to help and protect people in situations like we find ourselves.
Lately we have been ignored when contacting them so have now decided to let as many people know about their unethical and illegal conduct. Also if anyone is working together or wants to work together to resolve similar situations contact me. There are also web sites that can be found to help by searching for Mexican time share fraud Mexican time shares or something similar.April, 08 2008
One of many
Okabena, Minnesota
U.S.A.
This report was posted on Ripoff Report on 04/11/2008 06:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sunset-groupvip-travelroyal-resorts-cancun/cancun-other-77500/sunset-groupvip-travelroyal-resorts-cancun-they-dont-want-to-honor-our-contract-cancun-325269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#10 Consumer Comment
Reply
AUTHOR: DebyCole - (USA)
SUBMITTED: Tuesday, May 09, 2017
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront.
I found this article that speak precisely about this, you should read it, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/
#9 Consumer Comment
member services would probably help you
AUTHOR: Amandageter - (U.S.A.)
SUBMITTED: Tuesday, May 26, 2009
i think instead of going the legal route you should try calling member services. i have a friend that owns a timeshare with sunset and she's very happy with it and their service. They could have changed the staff or the structure of their business. I'm sure if you call they will help you. My friend doesn't have anything bad to say about them.
#8 Consumer Comment
member services would probably help you
AUTHOR: Amandageter - (U.S.A.)
SUBMITTED: Tuesday, May 26, 2009
i think instead of going the legal route you should try calling member services. i have a friend that owns a timeshare with sunset and she's very happy with it and their service. They could have changed the staff or the structure of their business. I'm sure if you call they will help you. My friend doesn't have anything bad to say about them.
#7 Consumer Comment
member services would probably help you
AUTHOR: Amandageter - (U.S.A.)
SUBMITTED: Tuesday, May 26, 2009
i think instead of going the legal route you should try calling member services. i have a friend that owns a timeshare with sunset and she's very happy with it and their service. They could have changed the staff or the structure of their business. I'm sure if you call they will help you. My friend doesn't have anything bad to say about them.
#6 Consumer Comment
Resolution?
AUTHOR: Michele D - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
Hi,
A relative of mine had her requests answered promptly by following up the letter with a call to their customer service line. The representative was calm and nice... and handled my aunt's request right away. Have you tried that?
#5 Consumer Comment
Please let me know how you solved the situation
AUTHOR: Sunset Cancun Scam - (Canada)
SUBMITTED: Thursday, December 25, 2008
Hello,
We had the same experience, dealing with Profeco now. Please let me know how you solved this problem. Any information in this matter would be much appreciated.
#4 Consumer Comment
Please let me know how you solved the situation
AUTHOR: Prakruti - (U.S.A.)
SUBMITTED: Thursday, November 20, 2008
Hello,
I am in the same boat as you. Please let me know how you solved this problem. I really need your help and information in this matter.
#3 Consumer Comment
Please let me know how you solved the situation
AUTHOR: Prakruti - (U.S.A.)
SUBMITTED: Thursday, November 20, 2008
Hello,
I am in the same boat as you. Please let me know how you solved this problem. I really need your help and information in this matter.
#2 Author of original report
Resolution with Sunset Group/VIP Travel in Cancun
AUTHOR: Another one - (U.S.A.)
SUBMITTED: Thursday, May 29, 2008
Our situation with Sunset Group has been a misunderstanding and has been resolved completely to our satisfaction in a very amicable way.
#1 Author of original report
Received satisfaction with Sunset Group/VIP Travel
AUTHOR: Another one - (U.S.A.)
SUBMITTED: Tuesday, May 06, 2008
The misunderstandings about the membership programs has been solved in an amicable way to our benefit.
Another One
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