- Report: #686554
Report - Rebuttal - Arbitrate
Complaint Review: Sunset property Management
Sunset property Management1091 N Bluff St St. George, Utah United States of America
Sunset property Management Debbie Ashwood unprofessional, verbally abusive and neglectful St. George , Utah
*Author of original report: Sad Truth
*REBUTTAL Individual responds: I AGREE!
*Author of original report: In response to your refute and denial Deb Ashwood
*REBUTTAL Owner of company: INACCURATE AND SLANDEROUS REMARKS REFUTED
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I want to just let the residence of St. George, Utah know that they should think twice about renting a property from Sunset property management, owner Deb Ashwood of Keller Williams. Renting that house has absolutely ruined mine and my husband's lives.
on February 15, 2009 my husband and I moved into the home that she had listed for rent.My husbandwas 22, I was 24 at the time with a 4 year old and 10 month old.We immediately noticed bugs in the house and we told Richard "the maintenance man" that there were bugs (Roaches and spiders).At first she was very nice, willing to help and we had a great relationship. But things became seriously sour about a year later.
I had a fire in February of 2010 that caused damage to the microwave and the cieling and one cabinet. I tried putting the fire out with the fire extinguisher Deb had in the house for us to use and it was expired. It did not put out the fire!I called Deb and told her of the fire and asked if the owner had fire insurance that would be willing to cover the damage of the items lost in the fire, She said absolutley not, that we were responsible for the entire cost of everyhting. She would not listen to reason and on top of that she said that we needed the repairs to be made within a month of the fire to the house! My husband, making min wage at the time and me living at home with a brain tumor, could not cover the costs in any way.
I looked out my window about 2 months later and noticed that her "maintenance man" Richard was just sitting in his truck outside of our house. I asked him what he was doing and he said he wanted to come in and see the damage. I said "sure come on in" he said " well nevermind" and left. I get a phone call from Debbie the next day saying that she gave Richard the "maintenance man" the spare key to our house and he came into the house while we were gone and "looked" at the damage of the house. She never provided the 24 hour written notice and let this stranger come into our home with our valueables vulnerable to him. And the worst part is, he came in when we left when I said he could come in earlier!
Our biggest problem was that when we needed Deb, we would call her, and get no answer. The owner would come and talk with us unannounced too and we'd express our issues to the owner about the bugs, and other things, and then later on Richard would either come by unannounced and ask whats wrong or Debbie would call us and yell at us and ask us why we told the owner our issues when we should have told her! This is crazy, I know!
In the meanwhile, the bug situation had gotten out of control in that house. We had asked Richard who would make it out when he could if the could please spray. We asked atleast 5 times in a 5 month period of time and He said they would and never ever did. So we finally got our own company to come and spray and they did 3 spray jobs to the property, and Sunset paid once for that in the amount of $35.
The sink had a major leak that had sprang, and also leakage underneath sink in the cabinet,and the nozzel was lose and breaking too. We told them of that when that first had taken place. Richard said that he would fix it when we first notified him.3 months latersomeone came and did a shoddy job of fixing it and left. Once again we called Deb, she sent out Richard who said it was all fine and it wasn't fine, it was still leaking. It had finally gotten so terrible with the corrosion behind the sink because of the leak that the bug infestation had nested back behind there, and still no one would come out, no one from sunset seemed to care. They wanted us to fix the fire damage, which we could not do financially. Later when Richard came again unannounced to our house to speak to us because we were behind on rent, he admitted that he was Deb's live in Boyfriend. I started to kinda worry about the credibility of the people we weredealing with..
It was turning into such a nightmare, and my husband was laid off from his job in May of 2010. Our church covered June's rent and my husband tried with no luck to find work so we called Deb and told her we'd most likely be moving out. We just couldn't afford to live there anymore. We had a man in the ward repaint the entire kitchen at absolutely no expense to Deb, however we left the fire damage to cabinet and we did not replace the microwave. Hoping that the sec. deposit would cover those things. She gave us the weekend to be out. I told her we would try to the best of our ability to be out by Monday august 9th, 2010. I finally had got a job and was working, so my husband with our 2 small kids was trying to get moved out in 2 days. We were still trying to get moved by Monday and Tuesday because it was so hard with me having to work and limited time. On wednesday we were moving out still and left to bring some more boxes to our new home and when we returned Deb had changed the locks and left a note on the door stating that if we tried to retrieve any of our property that they would call the police for trespassing.
I called her and asked when we could get the rest of our things and she began screaming, and cursing. She said we had abandoned our things and she was going to sell it! She said that since I told her we would be out by Monday and we weren't, that whatever I left there was now her property. She said we left the place in filth and she brought up the bugs. I tried telling her that we had asked fora year to spray and that it was an existing problem that was there when we moved in. She denied that. Never once would they spray. I said we had it sprayed2 times out of our own pocket!!She said that it wasn't her fault at all, that it was our fault becase we were filthy pigs. Her exact words and she was using alot of other four letter words too. I told her she was a woman of business and was supposed to act as such, and she didn't care at all.
So anyways, she still has our stuff in a storage unit, we have to pay $60 a month for a supposed storage unit were not even sure exists because we pay it to Deb and on top of that we are paying for the rent we owed for July and a week of August. She tried charging us for June's rent to, but thankfully the churchkeeps good record of what they paid!We aren't allowed to touch our property and for all we know she has it in a $20 storage unit and is pocketing $40 because she refuses to provide reciepts. This has been an absolute nightmare. Please please rethink before you rent a house from this woman, or the company Sunset property management, especially if you are young like my husband and I were because she will prey on that.
Thank goodness for the owner because Deb wanted us to pay an estimated $4000 in damages.She was wracking up every little small thing that she could find. When we asked for the reciepts of the damages we were supposed to pay for, she could not provide it to us. The owner settled and we were only paying $1100. Plus that '$60' storage unit fee.
This report was posted on Ripoff Report on 01/25/2011 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sunset-property-Management/St-George-Utah-84770/Sunset-property-Management-Debbie-Ashwood-unprofessional-verbally-abusive-and-neglectful-686554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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